New Balance Oakbrook — Local services in Oak Brook

Just went in on a Friday morning and wow! Not customer friendly and there was NO CUSTOMERS. Walked in to no greetings.. nothing. I needed help but sales associate was busy on phone by check out, didn’t even notice we had walked in. I tried getting her attention but was too busy on phone and when I asked who was on the floor she seemed bothered and annoyed. I asked for a shoe size in women’s and she automatically said “those are kids shoes and we don’t carry the bigger size for kids” No other options were given. Besides “women shoes are over there” and simply pointed to a whole corner. She walked away and I sat down with the shoe I wanted to try on and she came back, leaned on the shelf and looked at me without saying a word, I looked up because why are you staring down a customer without saying a word? And she said “we usually don’t allow customers to try on the Display…” We can’t try on display shoes? All while the inside tag had some wearing off of letters.. haha. I don’t want to make this a race thing but it SURE felt like it. Other customers walked in and they received some nice customer service! Based off other reviews, this...

Seems like there’s a good selection of shoes but my wife couldn’t get any assistance. When asked where a particular style of shoe was, the guy working at the store simply said, “Over there,” No one wanted to help, so we walked out. No purchase. Not going there again.

We felt like we were annoying the workers. The guy was too busy on his phone.

Setting the other awful reviews here, we should’ve known better and avoided this place...

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Nalah! I had a great experience at New Balance thanks to Nalah! She was incredibly friendly, knowledgeable, and patient while helping me find the right pair of shoes. She took the time to understand what I needed and made sure I was completely satisfied with my purchase. Her customer service was top-notch—definitely someone who goes above and beyond. Thanks...