Just went in on a Friday morning and wow! Not customer friendly and there was NO CUSTOMERS. Walked in to no greetings.. nothing. I needed help but sales associate was busy on phone by check out, didnât even notice we had walked in. I tried getting her attention but was too busy on phone and when I asked who was on the floor she seemed bothered and annoyed. I asked for a shoe size in womenâs and she automatically said âthose are kids shoes and we donât carry the bigger size for kidsâ No other options were given. Besides âwomen shoes are over thereâ and simply pointed to a whole corner. She walked away and I sat down with the shoe I wanted to try on and she came back, leaned on the shelf and looked at me without saying a word, I looked up because why are you staring down a customer without saying a word? And she said âwe usually donât allow customers to try on the DisplayâŚâ We canât try on display shoes? All while the inside tag had some wearing off of letters.. haha. I donât want to make this a race thing but it SURE felt like it. Other customers walked in and they received some nice customer service! Based off other reviews, this...
   Read moreSeems like thereâs a good selection of shoes but my wife couldnât get any assistance. When asked where a particular style of shoe was, the guy working at the store simply said, âOver there,â No one wanted to help, so we walked out. No purchase. Not going there again.
We felt like we were annoying the workers. The guy was too busy on his phone.
Setting the other awful reviews here, we shouldâve known better and avoided this place...
   Read moreâď¸âď¸âď¸âď¸âď¸ Outstanding Customer Service from Nalah! I had a great experience at New Balance thanks to Nalah! She was incredibly friendly, knowledgeable, and patient while helping me find the right pair of shoes. She took the time to understand what I needed and made sure I was completely satisfied with my purchase. Her customer service was top-notchâdefinitely someone who goes above and beyond. Thanks...
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