Old Navy — Local services in Oak Ridge

I stopped in there today and bought my daughter a pair of jeans and a few shirts I also bought two body sprays. When I got home i opened the bag and the only items in there were the shirts and pair of pants. I checked my receipt to see if the body sprays were even rang up. And they were, they were rang up first on my receipt. I checked the car to make sure they hadn’t rolled out. Then I called the store and talked to someone about it. Apparently no bag or items had been forgotten. Didn’t offer to check the cameras for the time on my receipt. So I guess she rang them up, charged me for them, didn’t bag them and then put them back on the shelf after I left. I get it’s busy and accidents happen but It would’ve been nice to have the cashier notice or put aside for me in case I called or...

Poor customer service. After ringing up my items I asked why an item was not showing up 50% off as indicated by the sign right above them. The cashier assured me that it was coming in at 40% off. Ok still a good deal. After checking my receipt the item was only 20% off not the 40 the cashier had stated, or the 50 that was advertised. In addition they could not accept my large bill as payment??? Bad experience overall, I will not...

Courtny is a saint!!! I was getting frustrated because my 11 yo son wasn't cooperating in looking for styles I was trying to pick out. She swang by and she asked if we were finding everything ok, and I truly believe she saw my frustration and took us right over to some styles he may like. Sure enough he opened up and he was instantly picking out clothes he would wear. Thanks Courtny, you helped this momma from pulling...