Staples — Local services in Oak Ridge

The worst worst experience I have ever experienced in my whole life!! Even worse to my two year old who was playing!! Asking her to put the things she was playing with back in a very rude way, I mean how do you talk to a toddler the way the guy at staples did!! He kept going on about how he was tired of people like me not controlling our children!! (Yes I understand when you turn around for a second you don’t know what the little one will get into and of course as the parent you go after them and make sure they don’t destroy anything) I also asked him a question about a water mark on a paper and told me it was ilegal in a way as if I was asking him to do an awful thing (it was just a question)!!! I spoke to the manager and he said he would talk to him, but it’s obvious he didn’t care!! Employees like that are the ones who make customers never come back!! Definitely shop local you might spend a few extra $ but you will never experience such attitude such ugliness towards another human being, specially a 2 year old!! Specially as a parent to have your child spoken in such way by a complete stranger!! Over all shop local help the businesses in your community not this big companies that only take your money and think it’s okay to treat you horribly!! If you need something printed visit Precision Printing and Graphics!!! Even Knoxville will give you better options, even amazon to order your supplies but stay away from Staples and their horrid...

I went in to drop off an Amazon package. Myself & another lady were standing patiently in front of the counter but no one was there. We weren’t looking around or rolling our eyes or anything of the sort. Just standing there…waiting…All of a sudden a taller, male cashier with dark hair and a beard yells from his station to ask if we were there to return Amazon items, we nodded yes. He proceeded to YELL instructions to us and the fact that there were round yellow stickers on the floor to show us where to go (if we had only looked down) and that the amazon return counter had been changed to a different location for over two weeks (how would we know this?) His “tone” was that of a parent scolding children or a teacher corralling a bunch of unruly children after play time. I am 62 years old, I do NOT need to be scolded in public because I didn’t read a sticker on the floor! I will be returning my future Amazon items at the UPS near my work from now on! Staples obviously doesn’t want my business or they wouldn’t allow their employees to treat customers with such disdain! If he hates his job that much, he should look around, there are plenty of other jobs that don’t require him to “bother” with us...

This Staples location has gone EXTREMELY downhill recently. The new management doesn't know how to manage or keep people who actually know how to do their job and do it effectively. The new girly girls in the copy center seem to like talking and gossiping with other staff more so than they like helping people in their assigned duties. The boy supervisor who was there knew what he was doing and produced exceptional work. I never had issues with asking him for help. However, the newer staff doesn't know what they are doing and there is always an issue. I went in today and was told that they would have to outsource a simple print that the former supervisor would get done in a few hours. Its crazy! I mentioned that the other guy would do it no problem and was rudely told "he doesn't work here any more." It's sad that a company can't keep their valuable employees who've been their for years, especially in a time when good TRAINED staff are in need. I fear this location only has a few months left anyway. I hope Oak Ridge gets a Kinkos or other another copy center. Otherwise, I know more and more people will drive to Knoxville for their...