Phone Doctor — Local services in Oakland

Never had I experienced such a poor customer service. My Mom who is over 75 yrs came in to change her Ipad battery and was told to come back in 2 hrs and when she came back she was told to comeback tomorrow and waited another 2 hours and then asked to comeback in a week. Nevertheless, we had asked for her Ipad & I noticed Ben Houng name on the Ipad cloud, all her apps and pictures was completely deleted and he gave it back unfixed. When I reset to original reset, there was a Remote Management for a Equity Residential place that can't be erased by me nor Apple. Apple do not recognized and couldn't fix it either. This lead me to believe this not what we brought in and he did a switch on her Ipad. All I can say is to scam a old lady is beyond low. I will report this to the BBB. I had provided the...

Places seems to be pretty rude. I was calling around for jobs. Since I have a little over 5 years in the business. Some one answered that out a severe language barrier between us. I asked if they happened to need any repair techs. The guy says, yea Wich phone. I told them I know how to repair all phones. He then said, you bring phone hear. I said no sir I’m not looking for a repair. I’m calling to see if you may need any employees at the moment. The guy proceeded to hang up. Idk. In my opinion, if your in a business that involves customer service. You should try to maintain a friendly and positive vibe. All they had to say is literally 3 words....

Fast, easy. Much better than the one on 14th (anb). Cash only. They answer their phone if you want to call ahead to check if they are open during holidays. They fixed a broken screen and a problem with the touch function not working. Good price...