Design By Exchange — Local services in Oakview

I first noticed the store when I moved to Kansas City less than a year ago. It’s a nice little store, few pieces to choose from, but the proprietor was willing to negotiate. Recently I purchased a leather couch from the store and was also consigning my leather sectional at the same time. The proprietor gave me the name of a gentleman who they utilized to move furniture for the store, although I don’t think he was a direct employee.

The man returned my phone call and told me upfront it would be $50 an hour to move the furniture. Seemed reasonable so I said OK. The day the furniture exchange took place, this man and his helper dropped my couch on the way out the door, placed it in a pick up truck bed. There was no damage to the furniture when it left my house, but when it arrived at the store there were scratches and scuff marks that the proprietor pointed out to me. These defects according to her lowered the price. I didn’t argue because I had not taken pictures of the couch before it left my house, not realizing I needed to do that. The leather couch that was delivered to my house, which was also dropped on the way in the door, had torn leather on the back of the couch near the bottom, damage that was not there in the store.

The mover guy quoted me a price of $50 an hour. He was at my house for a total of 25 minutes, and since I only live a couple miles from the store we’re talking tops 45 minutes. However, he charged me $60 because he said it was over time.

I went into the store within a day or two, and was quite surprised that the proprietor did not seem to be concerned about the damage on either piece of furniture. I was advised that I didn’t have to use them I could’ve used someone else, but when the owner of a store presents the details for a person that will move furniture, I thought this person was known to the proprietor. Maybe not. I don’t think the proprietor was interested in hearing about damages.

The couch sold pretty quickly, within days of arriving in the store. Payments are made on the first and 15th of the month, the couch was sold well before the first. I went in again to inquire about my check, and was offhandedly told it would be mailed on the 15th, no explanation as to why it wasn’t mailed on the first, and I didn’t ask at that point.

So I get the check this weekend, it was probably mailed on 15 May. When I open the envelope I couldn’t believe my eyes. This proprietor charges $.50 to send a check for something consigned, without which the store would not be in business. That was the last straw, I won’t be returning to that store. I would caution others who want to purchase or consign something to take pictures of the item before it leaves your house and before the item leaves the store, if you are using the van and the truck suggested by...

We traveled to Kansas City for the Thanksgiving holiday from South Dakota and wanted to shop for some furniture at furniture consignment stores so I called ahead to this one for their hours. I was told by the person that I spoke to that this one was open 10-5 on Black Friday so we drove the 20 miles from our hotel in Overland Park to this store and arrived 30 minutes before they were supposed to open at 10 AM. We were surprised that there wasn't much of a store front to identify the store when we arrived and since we had other places to go that day we were hoping that they might open a little early since we were sitting out in front of the store waiting for the them to open. Not only did they not open a few minutes early but at 10:10 AM the lights still were off and there was no sign of life whatsoever so we left. We feel that it was very unprofessional for them to not open on time and it was a big red flag that this store probably wasn't a place that we wanted to do business. It was a total waste of an hour of our time and the miles on our vehicle to even make the attempt to shop there and we...

Found this wonderful store while sitting in Dr office. Thought we would stop by and our Drs nurse told us she shops there all the time Hubby and I were not disappointed. Great prices on quality furniture. Our sales lady was Terri. She went above and beyond showing us different pieces and answering our questions. A beautiful sofa table followed us home. We will be back. If your looking for furniture at great prices check out this little gem....