HobbyTown — Local services in Oakview

Edit: original review is still below.

I hate to do this. But I have given ample time for help and have gotten literally no help or response. I don’t want to take anything from the guy that helped me on my initial visit. No issue with that. So, I made this purchase in store on 6-19. As stated below, I got a voicemail saying it should be in by end of June. Here we are almost to SEPTEMBER!! The times I’ve called up there the guy on the phone was kind of an a**. Which I don’t get the weird ego thing that a lot of people that work in these places carry. That’s why I hate going to any shop but was very happy with the original guy. Anyway, I decided to reach out to their customer/corporate chain via their website. I was as detailed as I could possibly be.

Just told them I can’t understand why there’s no info on this. They have zero lead time, they have nothing. You’d think by now, they’d have an idea. In my email, I told them I would like to cancel my order, and reimburse my payment for the truck, and then reimburse me for the gift cards I purchased for the truck. I told them after all this I’ve dealt with, that’s really not asking a whole lot. I sent this message on 8/17/24 and still have gotten no response from the support team. I will definitely be taking my business elsewhere. This would be completely different if I was made aware before my purchase. This in my opinion is 100% completely unacceptable.

Original Review: Told my wife I wanted the Revo for father’s day. She called up to our HobbyTown and they didnt have any in stock. Which I understand that. Many people are buying electric and nitro isnt as popular any longer. But I still love it. Anyway, so she decides to buy me gift cards online and had to buy 5 seperate ones each for $100. So, I go to the hobby store after work and looked for a bit and its been a bit since I have been inside this specific store. But the gentlemen that was working that day was super curteous and didnt press me for nothing except the first initial, "Anything we can help you with". Its a big pet peeve of mine for sales places to continously bug at me while im just looking. So, I respected that.

So I placed my order in the store and one of the gift cards was faulty. It had several X's where the numbers should be. Definitely not the shops fault. But I did get a call after 5 or 6 days saying it was on backorder and they didnt catch it until the other day. But i was told shouldnt be longer than the end of June. So im not too concerned. Is what it is. Things happen.

Definitely reccomend going to this shop on N. Oak Trafficway in Kansas City. Good people there...

If you need hobby supplies or are looking for a new hobby, this is your first stop. They have everything from models, including a great selection of sci-fi and mech ones, trains, RC vehicles, boats, and planes, and a great selection of paints, scenery, and basing material. I'm sure there's even more stuff that I didn't get around to seeing.

Prices are fair to great, I didn't see anything that looked overpriced. In a lot of instances things were cheaper than I'd seen other places, and that includes online stores.

As for the staff, they were just as amazing as the store itself. Ready and willing to help and answer questions and yet not in your face following you around and asking if you need help every two minutes. Honestly I felt like they knew me and my hobby nearly as well as a good friend does and felt comfortable talking with them. Had I not been pressed for time I might have hung out there browsing and talking with them more.

Overall it was an awesome experience and if you're into any modeling, 3D printing, RC, trains, or other hobbies this should be your first go-to place...

Went there for some info as well as to look around to see what was available, I was greeted when I walked in and then was left alone while I walked around looking. They gave me a little time to look and then approached me asking if I needed some help and then I started asking questions about brands and the best way to go. I have had experience with RC cars from the 80's but things have changed, I kind of picked their brains and they were very polite and helpful which i appreciated. I spent more than I planned but I think they steered me right and in the long run I am better off. I was going to purchase what they said was a good deal until I looked on the top shelf and started to ask about them and the first words out of their mouth was about how fast they could go and that ended it right there. I think this will give me something to occupy my time and have some fun while I am doing it, I have access to a very large parking lot that has grassy areas all around it. Will I go Back, will I recommend them? definitely will, good people that...