Miniso — Local services in Ocala

My child visited your location in Ocala Florida at the Paddock Mall on Friday 12/27. She spent $30 of her Christmas money on an item she presumed to perfume . When she got home and showed me I told her it was a room diffuser not perfume . She was very upset but I told her we could return it since it was not opened. I asked for the receipt and she said the worker did not offer a receipt but she had her receipt from other purchases at another store that night. I came with her today 12/29 to return or even get a gift card since it was in bag and not open. The location refused to exchange, refund or offer in store credit because she didn’t have a receipt . She is a child and now out of all of her Christmas gift money . I’ve tried to contact the customer support email on the website and it’s Invalid. This is poor excuse for a business to have to way to...

Went to this store 1 week ago to buy a blind box for my daughter and accidentally bought the one she didn’t want. I went back with the receipt and unopened blind box and a guy in the front, I told him o would like to exchange it and pay any difference and he told me that he wouldn’t change it, because it was “opened” when it was clearly closed, asked him what was the other blind box he had and he just was so rude and inconsiderate. He said he was a manager and he had employees who could help me. 2 female employees were in the front and one of them with black short hair was very helpful and showed me the kind of blind box that I was looking for. If i could give 0 stars to the manager for being so rude and not making me happy with his attitude it would be great! The employees are...

MADE A PURCHASE ON A FRIDAY 12/13/24 , WENT TO RETURN ITEMS ON THE FOLLOWING TUES 12/17/24 WITH MY RECEIPT AS THE RETURN POLICY STATED WITHIN 7 BUSINESS DAYS. PERSON AT THE REGISTER COULD NOT LOCATE MY PURCHASE , THEN WHEN FOUND AFTER 30MIN WAIT TIME THE PURCHASE DID NOT MATCH IN THEIR SYSTEM. WAS TOLD TO COME BACK NEXT DAY IN THE MORNING AND TO SPEAK TO THE STORE MANAGER (JONATHAN). WENT BACK ON THUR AROUND 5:30 AS I WORK AND COULD NOT MAKE IT IN THE AM. EMPLOYEE CALLED JONATHAN AND I AKED TO SPEAK TO HIM AND HE TOLD THE YOUNG LADY HE WILL NOT , NOTHING HE COULD DO. WHAT A WAY TO TREAT YOUR CUSTOMERS, NO APOLOGIES AND NO SOLUTIONS. I WILL NEVER GO BACK TO ANY OF THESE STORES. I GOOGLED AND THE STORIES REG RETURNS OR DAMAGED GOODS STORIES...