Staples — Local services in Ocean City

I was in Ocean City over the weekend for the music festival. I needed a small personal server to be packed/shipped. I double/triple checked the Staples website to make sure the UPS counter did packing and shipping.

When I arrived, the guy at the UPS desk said, "I don't have anything behind the counter to pack that with. You'll have to go pick out your own packaging materials." After looking for a box that would fit my server, the same employee came and helped me pick a suitably sized box and told me not to worry about buying tape or any other packing material as they had plenty behind the counter.

After going to the main checkout to buy the box and packing peanuts, I was then greeted by a new employee at the UPS drop off desk who said, "No, you'll have to take that to the main UPS store and they can pack it. We don't do that here. Or, you're welcome to step over to that area and pack it yourself." When I asked for pink anti-static bubble wrap, I was then told that they didn't have any behind the counter and that I'd have to buy that also.

After making a 2nd pass through the registers, I bought a 2nd bag of shipping peanuts and a roll of pink anti-static bubble wrap and then packed the server myself before finally getting the package set to ship.

If you don't wrap up packages, don't advertise that you do. If you do wrap up packages, train your employees to do it so you're not turning customers away....

Exceptional Service Experience at Staples – Shoutout to Joey

In a world where quality service is becoming increasingly rare, my recent experience at Staples was a refreshing exception — all thanks to Joey, the Manager on Duty.

Typically, I find visits to this location a bit challenging, but Joey completely changed that narrative. He stepped in immediately, resolved the issue efficiently, and handled everything with the kind of professionalism and care that’s hard to come by these days. His calm, capable demeanor and genuine kindness turned what could have been a frustrating trip into a seamless, even enjoyable, experience.

Joey embodies what customer service should look like — attentive, solutions-oriented, and respectful. He’s the reason I’ll continue recommending this Staples location to others.

Thank you, Joey, for raising the standard. You made a...

In the past few days, I researched who could print passes for a Winter rental. Some places are strict about who parks in condo space. So I couldn't hesitate about these passes. I saw that Staples could do the job - and Devin sure did! He's a generous young man, multitasking and trying to accommodate all who ask him for service. I heard that he was supposed to leave for the day - but he wouldn't go until every one of his customers were satisfied. He was kind, thorough and efficient. Now Staples in West Ocean City will be my go-to for other services. I talked to another nice person there and he assured me that they do computer transfers. Laptop to laptop. You have to know what you're doing with a tricky procedure like that - but I have every reason to believe that this Staples store does a great job. I will definitely support this location during the...