Silver Eagle — Local services in Oconomowoc

My father has Parkinson’s Disease and Alzheimer’s Disease. It is clear when seeing him that he is sick. My father came into The Silver Eagle and purchased a $420 dollar Native American papoose which he thought could be a gift for my newborn baby. The item was a piece of art meant to hang on a wall and wasn’t even functional. Within an hour of my father purchasing the papoose, my mother and I went to the store to return the item. We had the receipt too. The owner told us there were no returns since it was too complicated for her accountant to refund the money. I wonder why she didn’t tell my father this as he was making the purchase. I begged the owner to return it since we do not have much money and we are suffering financially at the moment. She said the best she could do was an in-store credit. We returned to the store later for our in-store credit, and she tells my mother and I we are not eligible since it was past 30 days. It seems as if she is not telling her customers the return policy upon purchasing items. She actually KEPT the original item we purchased (the papoose) for $420 and didn’t give us an in-store credit. I feel like she completely took advantage of my family and we basically gave her a $420 gift. Thank you, very much. It’s one of the worst scenarios of bad business I’ve ever endured. My heart is broken all in all, and I wonder why, in the grand scheme of things, why it always seems like the most dishonest people end up getting rewarded for bad behavior. I hope someone is saved by this review if...

Amazing selection and very high quality silver and turquoise and many many other types gems and polished type rock jewelry. LARGE selection. Including Native American pottery and other decorations for household. Charming , cozy, and the 2 Ladies attending, I think are the owners or at least 1 were so attentive and knowledgeable to ALL there products and regions of silver and turquoise mines! Please stop and take a look. It's across from a amazing charming cafe type restaurant with excellent food! In a mini mall type setting! Going back today! A hour drive is worth it for sure. The ring is silver and red coral and turquoise. The region from was noted and from the south west and they told us the mine was, I think, 9 miles either way it's the largest in Arizona and has different color turquoise per region due to minerals both those were from same mine. Except coral. Kingman mines is where the turquoise is from shown. But, turquoise has gone up in price such as gold and silver so. It was stated on another website with info on the mines, that it went from $80 a pound to demand of $400. The owner(s)?, because we purchased 3 items, came down $40 on 1 and more on each of the others. Very impressed and excited about this...

I was so thrilled to find a hidden gem like this! I was looking for something remarkable for my grandmother and found it….I would however give this a zero out of ten, not because the art, jewelry and more wasn’t exquisite BUT the service and hospitality was cold, cruel, and dismissive! Whoever was working was an older woman with pink hair/ends and all she did was talk on the phone about personal issues and her life. Multiple times I would look at her and smile to get her attention because I wanted to look at items more clearly….but her expression was as if I had bothered her and was of no importance! I WILL NOT BE GOING BACK! One piece of advice to the owner…(if that was one) listen up…per your conversation of not being able to find staff, maybe make that a priority and make your customers feel welcome so that your artist, can actually MAKE sale! Good riddance to this woman for poor service and to all the artist who are trying to make a sale…I’m sorry I couldn’t purchase something spectacular for my...