Fossil Outlet Store — Local services in Oklahoma City

This is one of the few stores where they still believe that customer care is priority. I came in to replace a battery for a watch and get a new band for another and they didn’t have one that would work but were more than happy to pull a couple watches off the shelf to let me pick a band off of one of them. Then I mentioned that the time was broken on the one I was wanting to change bands on and they let me exchange it under warranty for a new watch that I was looking at prior to getting to the store itself. In the end I got my battery replaced and walked out with a brand new watch Very kind and helpful staff They went above and beyond expectations 10/10 would shop...

I went into the store yesterday needing help with my Michael Kors smart watch... I first went to the Michael Kors store and was VERY DISPLEASED with the customer care I received there so I went down to the fossil store in hopes for better luck with getting the help I need. As I walked in the store I was greeted very kindly and immediately asked what they could do to help me I showed them my watch and how it was damaged they were quick to tell me how they could help and the future steps after that day...I was BEYOND PLEASED with the level of care I received there at the Fossil store located at the outlet...

The staff was very welcoming. The store is very clean and neatly organized. Most importantly the young man who helped us was extremely knowledgeable in the process of how to add the app to my friends phone. He ensured that the watch was set up the way my friend wanted. He explained where to go for future issues if there were any. The young lady on shift provided great support by stopping by to ensure that he did not need any assistance and then she continued to allow him...