The Spa At OKANA — Local services in Oklahoma City

I recently visited Okana Spa and was disappointed by the overall experience. Upon arrival, I parked in the garage, but there were no clear signs indicating where the spa was located. I went into the main building and asked the security guard, who kindly offered to walk me over after seeing my confusion. It was raining heavily, and unfortunately, the spa is located outside of the main building behind a restaurantwith no covered walkway, so I arrived soaked. Once inside, I noticed there was no place to hang wet umbrellas or store wet shoes. The front desk was unattended, and we waited a couple of minutes before the security guard went to find someone. Eventually, a staff member appeared and asked for my name and whether I was paying by room or charge. I explained my husband had already booked it online. She responded that only part of the payment went through and said I owed $29. I was fine with that and handed over my card, but the machine showed I was being charged the full $390 again. When I pointed it out, she seemed unsure and said, “That’s weird.” By this point, I was already frustrated and just wanted to relax. She gave me a quick tour of the locker room, explained how the locks worked, and showed me the tranquil room. The locker area was small and cramped feeling, again with no place for wet belongings. Only one small bench to 32 lockers. How can more than 2 people get changed at the same time. The sauna was tiny and could only comfortably fit two people unless you knew everyone. Nowhere to hang your robe next to it. It also didn’t get hot enough and would shut off on its own after 10 minutes. There were only two bathrooms with showers inside them very unsanitary for a public spa. The toilets had no seat covers, and the shampoo, conditioner, and body wash were placed on a bench outside the shower. Not only is that inconvenient, it’s downright tacky. No hair ties were available either. If two people are showering, you’re out of luck using the restroom—which I doubt is up to code. The tranquil room had only eight loungers, and although the tea cups were cute, they were impractical and a safety hazard—you can’t touch them without burning your hands. I did appreciate the hot water kettle, but the snack cups were tiny and not what I’d expect at a spa. The saving grace of the entire experience was my massage. Tisha Taylor was phenomenal—her massage was excellent, especially the head massage duringthe body wrap, which was heavenly. However, the wrap itself was underwhelming, consisting only of lotion and plastic wrap, with no in-room showers. They wiped me down with hot towels instead. I was told none of their rooms have showers. This is not a resort-quality spa. There’s no jacuzzi, no steam room, and overall, the amenities were lacking. When the nail tech came to get me, she simply asked, “What’s your name?” and then said, “You can come with me.” No greeting, no effort to make me feel welcome, despite me being the only one in the tranquil room. I asked if I could order a salad, and my massage therapist said she’d notify the front desk. No one came. I asked the nail tech, who said they don’t offer food service. I explained I was told otherwise, so she went to the front desk and came back. Didn't say anything so after a little while I asked her where was the menu she stated, no one was at the front desk. She saw my frustration and she went back to see if someone had returned.  She came back and handed me a Chico’s menu, which was apparently the only food option menu they could find. I ended up calling the front desk from my phone. The staff member told me Jack Rabbits didn’t open until 3 p.m., and that I would need to physically visit a vendor and scan my wristband. She admitted, “You learn something new every day.” That’s unacceptable. Staff should already know the procedures for food service, especially in a spa setting. The nail tech attitude sucked and her energy was negative like she did not want to be at work today. Horrible ending to my spa day. Left hungry and disappointed. More to the story yet...

Part 2: I wasn’t able to include everything in my previous review. Afterward, the spa director, Kristina Wisecup, emailed me and offered 60% off my next visit. She explained that she had been on PTO, which was why none of my issues were addressed during my visit.

I further explained to her that: All my services started late. I was asked to switch to a male therapist even though I clearly requested female-only services. Stating another guest did not like male providers. Not my problem you don't have enough female employees on your staff. This is why this service stared late. They came to ask me this at 1pm when my service should of started. The front desk staff had no knowledge about parking validation and sent me on a wild goose chase, only for me to still be charged $10.91 for parking, despite being told that parking under six hours was free.

The nail technician was unfriendly and carried very negative energy, making my final service — a pedicure — an unpleasant experience. The quality of the pedicure itself was also poor.

I informed Kristina Wisecup of all these concerns and requested a refund for the pedicure instead of accepting the 60% discount, as I had no intention of ever returning to this spa. She declined, stating they do not offer refunds.

This experience raised several concerns:

At this spa, you are required to pay as soon as you walk in — unlike other resort spas, where payment is made at the end in case you added on services.

I was never given any paperwork to fill out, either online or in person — another standard practice at reputable spas.

Save yourself the trouble and visit 3 Graces Spa or a real resort spa where customers are valued, treated with respect, and provided with a relaxing atmosphere — not chaos created by untrained staff who cannot perform properly in the absence of their director. It also leaves me wondering: is there no spa manager or supervisor on-site when the director is out on PTO? I will be contacting the general manager to ensure they are aware of the kind of customer service they are giving...

The receptionist, aesthetician and masseuse were nice and friendly, but may need a bit more training. My sisters and I chose either a facial/ massage. Our experience from beginning to end was disorganized. After parking in the garage I wandered into the hotel and was told the spa was "in the other building." After walking around the building, I decided to call them and was finally directed to entrance. Hopefully they'll put up more signage. They forgot to have me fill out my preference form until way later and the tour was not consistent for each of us (we arrived at different times). I was also warned very emphatically there would be a $40 charge if I misplaced the hanger in the locker which was weird. What probably bothered me the most was their demand that we pay in advance- even the gratuity. I explained that I wanted to pay for everyone after we were all done in case my sisters chose add ons during their treatments, but they wouldn't allow it.

The classic spa feel isn't really there. My aesthetician couldn't find her gloves for a solid minute, and the music stopped playing halfway through the facial. For $250 I'd expect a bit more luxury from a facial.

There is no steam sauna and the dry heat sauna seats 2-3. When we were sitting in the sauna the lights in the locker room would dim from the motion sensors 😂 For the price, I'd rather go elsewhere! They are definitely working out the kinks but for a huge water park resort, I...