Zales Outlet — Local services in Oklahoma City

Wish I could give this place 0 stars.

Bought my soon to be wife's engagement ring here, with the protection plan. Brought the ring in to be cleaned and inspected in February, the associate told me not to worry about the paper that I was given with the protection plan. In June the diamond fell out and could not be found. We brought in the ring thinking it would be fixed under warranty, but since their associate told me not to worry about the plan sign-off sheet, there was no record of it ever being inspected. So we were told that we would have to pay for it out of pocket.

This was frustrating, but then they took over a month to get a quote out to have the ring fixed and the diamond replaced. Keep in mind, we called every week in this month process, finally we got a quote and they were attempting to charge well over what we paid for the ring to have it repaired.

The associates at this store were not receptive or helpful in any way. They would tell us they would have answer by the next day, but we would never hear back from them. We returned the bands that we had purchased, and got our diamondless ring back, a month closer to our wedding with no issues resolved. The warranty plan IMO, is a sham and is just a money grab by them. i could not get a straight answer from the associate why the ring was not covered under the protection plan, when it was their associates screw up, but I was unable to get a straight answer.

The level of incompetence that was displayed has completely turned me off from giving this company or any of their afiliate companies which are below, any of my money. I do not recommend shopping here to anyone. I feel like I was treated very unfairly, and that Zales did not keep their word on my purchase.

Peoples Jewellers Zales Kay Jewelers Mappins Jared JB Robinson Jewelers Belden Jewelers LeRoy's Jewelry Goodman Jewelers Shaw's Jewellers Weisfield Jewelers Marks & Morgan Jewelers Osterman...

My husband bought me a bracelet on 7/1/2024 and it had to be sent in to have some links taken out. Estimated repair time was gonna be 15 days. I hadn’t heard from them and it was now 7/20/24 so i called and was told the bracelet hadn’t come back yet. Skip to 7/23 2024 my husband gets an e mail saying the bracelet was back and ready. I called this morning to check on the order and I was told the bracelet is back but we couldn’t do anything with it. Mind you I never even left the store with the bracelet/ never had possession of the bracelet. The lady says you have 30 days to return it “ return it “ ???????hum ok . It was bought on my husband’s sales card out of town don’t know that he will be able to be back before the 30 days is up in time to return the bracelet but she tells me you have 30 days they’ve had possession the whole time you but they gave me six days to get my husband to return it and that’s absolutely ridiculous. Never again. Will I ever purchase anything from Zales? They’re incompetent and they do not follow up or...

Walked in asking where the Disney villian collection was, 3 associates in the store 1 busy with a customer, the other two acted like it was a toss up who had to come over, the girl who helped us was nice but her product knowledge was very poor. The one remaining associate remained behind the counter looking at me my friend and her daughter as though we were trash... after over 10 yrs of jewelry retail experience this was one of the saddest stores ive ever been to...absolutely no drive and no desire to make money...I'd rather order it online then ever go in there again...zales used to have a high standard for great customer service, not this location though. Not sure whom is over this district but both zales and Kay's have poor customer service which is really sad because Ifully intended ro leave with new bling. Maybe I'll try helzberg...