For the second time, I have had an unreasonable experience at this location related to wait times: 11/17/19. I live approximately 10mins away and will check in online via the app if I have a time crunch. Today, the expectected wait time was 18mins and expected start time was 3:47p per the app. I arrived at 3:38p and checked the board. 9 mins expected wait. 40 minutes later (58mins since I checked in) I had to leave without a hair cut due to my daughters birthday dinner. I get being a few minutes behind, but this is ridiculous. This is the second time this has happened at this location to me personally while using online check in. It’s the most convenient location to my house, but i need to find a new hair cut option. If they cannot figure out how to give accurate wait times, don’t offer online check-ins and it’s not reasonable to expect a customer to wait nearly an hour when you tell them to...
Read moreI typically go to the sports clips in Germantown and have a specific stylist that I use. However today I was in a position that I had to go to this store. The stylist Kim took about 40 minutes on the gentleman before me, and his bald fade looked terrible, the lines weren’t straight and there was not much fade. I mistakenly shrugged it off, as bald fades must be harder than a high fade and trim up top.
Kim was super sweet, and offered all of the promotions, she also messed my hair up to the point where I will not be revisiting the camp creek store. I asked her to fix three spots and once I realized that she wasn’t getting it, or didn’t have the eye I gave up.
My wife is currently trying to fix my hair before church tomorrow. I will try not to ever be...
Read moreI've been coming to this location for well over a year now and today was my worst experience I always get the same cut but today was different had to tell the hair tech twice (Shelby) that she was not taking enough off so finally gave up all the other times who ever cuts my hair reads the notes in the computer and asks if I want the same as last time, so when I got home I noticed my bangs were not trimed and I still had hair on my ears had to touch it up myself to get the cut I wanted I should not have to do this especially when the price for a hair...
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