The Home Depot — Local services in Olive Branch

I'm disturbed and very concerned with the lack of customer service at store# 8469. To put things into perspective, the purpose of my store visit was to purchase molding. I was quickly able to find what I needed, headed to checkout, and was assisted by a lady ID’d as Dale at checkout--who by the way was extremely polite, helpful, and made the transaction as smooth as possible. However, once the transaction was complete, Dale attentively asked if I needed any assistance transporting materials to my vehicle, and directed me to an employee standing outside in the ‘pick up’ area by the name of Bo. Standing next to Bo, was an employee named TJ. I politely asked Bo if he could assist me with loading the trim in my vehicle as Dale suggested. Bo was non-responsive, I repeated myself, Bo then, looked around, shrugged, and yet again—did not answer or acknowledge me and I yet again specifically asked if he was able to assist me with loading the trim in my cart into the truck, at which point, the employee named TJ chimed in to say, loudly and clearly, ‘You can get someone else to do that”, while Bo replied with laughter in agreeance with TJ stating ‘well yeah’. At this point, I was absolutely appalled and disturbed by not only the laziness being displayed (both were just standing around outside, and these were relatively light materials) --but the blatant disrespect, and disregard of customer service as employees of Home Depot. At this point, I asked Bo if I could speak to a manager, and he casually replied ‘I’m the supervisor’, to which I replied ‘Who do you report to?’ –Bo refused to respond or provide an answer, while TJ stood there, laughing…and Bo joined in on the laughter. After this exchange, I’m no longer confident that any management in the store will be professional and address this issue at hand, so I simply informed ‘Bo’, with his refusal to direct me to a manager that I would be reporting this incident to Corporate. Bo laughed, and replied ‘sounds good’ and only then began to load my materials into the vehicle. As Bo was carelessly and negligently loading the materials into the vehicle, he managed to break a piece and went to grab a replacement. During this time I went back to the helpful employee named Dale at the cash register, letting her know the issue and she offered to direct me to a manager, after Bo’s refusal to do so. The assistant “manager”, named Biglo who approached me displayed by far the worst managerial skills I’ve ever seen in my life. Speaking with Biglo, there was no sense of customer service, concern, or professionalism. As I explained the situation, Brett Biglo sat there nodding his head, NEVER asked for my name to identify or retain me as a customer (huge RED FLAG), NEVER apologized, and just racked it up to ‘I’ll talk to them’. When I expressed my lack of faith that something would actually be done and that this is truly addressed –be it training or termination, ‘Biglo’ raised his voice towards me and replied ‘I said I’ll talk to them!” This entire situation was telling, and left me so appalled that I have no interest in remaining a long time customer of Home Depot. Furthermore, I will encourage family and colleagues to shop at Lowes or other competitors, as opposed to Home Depot until something is done. This is unacceptable and I’ve honestly ever experienced this type of discouraging behavior and ‘don’t care’ attitude from any business until today at Home Depot. I think the bigger picture is, when the assistant ‘Manager’ of a store can’t seem to comprehend and appropriately address subordinates, and understand the concept and importance of customer service at the very basic level --that behavior and mindset trickles down to everyone else and emphasizes that this is not just a major problem with management at this store, but with the Company culture of Home depot in itself and it’s outright toxic. I’ve attached images of the employees who engaged in this behavior so that their actions are accurately identified...

I came for the first time to this Home Depot location because they had lawnmower rentals back in stock. Unfortunately, Home Depot doesn’t follow the same building schematics as McDonald’s. Their rental location is on the west end of the building, as soon as you are driving in to Home Depot. It’s on the corner of the building before you get to the loading area. That’s where you park it use the doorbell to gain access if no one‘s there just walk around through the exit doors and I’m sure someone will be glad to help you. Once I found the rental location, they had everything displayed out nicely multiple choices of saws, sawblades, weed eaters, weed whackers Pressure washers, cleaners, you name it. They probably have it! Everything was clean on the lawnmower that I selected and each lawnmower actually had a bag when I went to other locations one on Riverdale the other out Wolfchase people were not returning them with their bags. At this location as I said, they have them all, which I am very grateful that they did. It made for better clean up the yard look great and it did not take as long. I will be back at this location in a month when I do my weekend lawn landscaping that I’ve been delaying the past year. I did enjoy speaking with the young man who assisted me renting out the lawnmower as well as the older gentleman who checked me back in. Overall great service and I look forward to coming back to this location just for that overall experience. With having everything displayed and easyto rent it allowed more time for me to cut my front and backyard then once done return it and pick up the kids after school. Now I have a free weekend...

I went to this Home Depot several times over a period of a week to get a quote for laminate flooring for a small store that I am opening soon. I explained that the current flooring was concrete slab with glue on it left over from the previous flooring which was carpet squares the previous tenant had used. They wrote several quotes and told me to get the old glue up. I explained that I didn't want to deal with the hassle of cleaning 1800 square feet of concrete slab covered in carpet glue as a DIY project and to add the cost of floor prep into the quote. They added $1800 of floor prep to the quote but still said that they refuse to lay a laminate floor and that I would have to go back with linoleum or industrial carpet if I wanted to use them. Carpet or linoleum isn't the look that I want for my store, especially with a $12k quote that INCLUDED $1800 of floor prep. I went with a locally owned flooring company and they completed the job going from quote to done in 12 days this included ordering the flooring. Home Depot took over a week just to go through the quote process and then deny me. The floor installers that I went with used an electric buffer with a gritty disc attachment and had the old glue up and the joints grouted in less than 3 hours. Home Depot failed miserably...