Baskin-Robbins — Restaurant in Olive Branch

Unfortunately, here, the old saying, "The customer is always right" doesn't apply. I placed an order for an ice cream cake for pick up on June 18 at 5pm. It was a cake for myself for my birthday. When I arrived on June 18, a little after 5pm to pick up the order, the employees couldn't find my cake. Long story short, I was told that my cake was picked up by someone else associated with me. Mind you, I didn't tell anyone until I was leaving to pick it up. Also, if someone associated with me had picked it up, why would I still go? I wouldn't expect them to have the exact cake I ordered just in the store available, so why would I be trying to trick them to get 2 cakes?! I was told by the manager they'd have to review camera footage and possibly call the police because of theft. And if they find out it was stolen, I'd then be given a cake. This just let me know this probably about to be a long process. There was no offer for a refund, no apology. This was my go-to for ice cream cakes, it was probably my 6th order over the past couple of years, so I am disappointed in the service. 2 days later, still no call from the store. The only reason they got 2 stars instead of 1 is previously I had no issues until...

I placed an order for a brownie ice cream cake on Thursday for my daughters birthday. I received a call on Friday afternoon letting me know that their baker was not in town and couldn’t make our cake. Due to the inconvenience she offered to give me two smaller size cakes to equal my original request. She said she would offer 50% off the second cake. I show up today to pick them up and I’m assuming was the owner said they don’t offer half off the cakes so it’s full price. What looked like her daughter agreed with me and said that the employee from yesterday did in fact offer the 50% off. She still didn’t care and charged me full price for cakes I didn’t even want to begin with. The staff is definitely unprofessional and really need to look into customer service classes. If your employees promise something to customers, it’s your responsibility to honor that. As business owners, you hire your staff and should trust their judgement. If that isn’t the case you should discuss with your employees but never go back on what was promised to a customer! For sure my last time going to this location. Not once did the owner apologize for any of it! No...

I had a horrible experience with this location. I live in Tennessee and ordered a cake online for my granddaughter who lives in Nesbit, MS when she had oral surgery. I even followed up with a phone call to be sure they got the order. When my son arrived to pick up the cake the employees did not know anything about the order. He motioned for my son to look at all the cakes in the freezer and see if it was there. My son didn’t order the cake and didn’t know what it should look like. There was no name on it and it wasn’t in a box. After calling me to describe the cake — we determined there was no writing on the cake—I added wording I wanted when I placed the order online. I paid $40 plus dollars for this???!! Never again!!

The employee said he did not know how to write on the cake. He took a cake out of a box and put our cake in it—a box that...