Home Outlet — Local services in Opelika

I just needed some cabinets. The guy at the counter seemed new and when I said I needed a 30x30 cabinet he asked for upper or lower. His manager James said in a smarta** way “I didn’t know they made Lower 30x30”. Anyway, the system froze and cancelled the transaction, but my card was still charged. I knew it was going to be canceled eventually, but I was frustrated because I didn’t want my card charged another $400. As I’m looking at my bank app, James had an attitude and said “we’re not your bank, and I can’t tell you when you’re going to get it back, I don’t know how else to explain it to you for you to understand!” I did understand I would get the charge back, James. I was just frustrated because I’m going through a remodel and I’m trying to plan for everything, and I bank with a military affiliated bank so it’s not a bank I can just drive to since the closest one is almost an hour away.

By the way you treat your employees and customers, I suggest you take up something else other than something in customer service…..or dealing with...

I'm not a person that make reviews because usually service received at businesses truly isn't what it use to be. But this business right here, Home Outlet (Opelika, AL) caused me....to write a review!!! I went looking for flooring and I got an associate named, Wynton T. This guy was absolutely amazing!! He walked through the store, explained our different options, gave us the best option for our needs and loaded it on our truck. He even did a follow-up call to my husband and I to make sure everything worked out with the installation.....THAT'S CUSTOMER SERVICE!!! If anyone needs anything for your home, please go check out this place, you will not be disappointed!!! #VeryHappyCustomer...

On 11/25/2017, I witnessed and received the rudest and most unappreciative customer service for some time at SW-Opelika. Tony, the salesperson found it necessary to raise his voice in a condescending manner to my elderly contractor and took much more time I'm sure to retrieve the items that had been purchased than was needed. If i could have returned the cabinets already installed our kitchen, I would have gladly done so. Tony offered a half hearted apology which he could have kept nor did he assist in loading the cabinets that had just been purchased. Not everyone working in customer service is there to assist and on this particular visit, Tony should has been in...