Kirkland's Home — Local services in Opelika

When I tell you they have the worst customer service. The manager Stephanie stated on the phone that she had a certain item so I drove 30 miles to the Opelika store from Columbus. When I got there the item wasn't freaking there. Instead of trying to alleviate the problem all the manager could say is "I'm sorry for your drive." Manager Stephanie, sorry doesn't put gas in my tank for driving out my way to your lousy store. Not once did she offer to order the item on line or give a coupon code for future purchases. I will never shop at this store ever again!!! And I will definitely be calling corporate on her bc if she had been more sincere that would've smooth...

Customer service at this particular location is abysmal. The lack of knowledge about practices for returns is unacceptable. The cashier refused to accept an online receipt from kirkland's and stated a paper receipt was required. I now have over two hundred and fifty dollars on a kirkland's gift card, versus having the money back on my credit card. It's also important to know that a manager is rarely at this location. This further perpetuates the issues as there is no one there to do anything about a problem. Maybe this is how they increase revenue - just issue a gift card and make...

Received an email last night to pick up my "ship to store" order. Went to the store at 2pm this afternoon and there was a closed sign on the door with no contact information. Found the store phone number, no answer. Tried multiple times. Called customer service. Talked to Trevia. She said to call the store. When I told her I had tried many times, she said that was all she could do to help me. I asked to speak to her superior and was told they had all gone home for the day. WORST customer service experience ever. I have emailed the CEO of the company and hoping maybe I will...