Best Buy — Local services in Opelika

We bought an open box 8k television from this location. It did not have a manual, remote, or power cord which I understood was an open box purchase. The associate who brought the TV out took me in the store to purchase a power cord as I did not need a remote or manual. He took me straight to the one he said I needed. Everything was great until I got home. After unwrapping the unit we discovered that the TV required what is called a one connect box. Without this box the TV is useless. So I thought ok we will buy one since we got a great deal on the TV. Even at a couple of hundred dollars it was still a good deal. Samsung did not have the box in stock so we were pretty much stuck with a TV that we could not use. We called Best buy service (you can't just pick up the phone and talk to a person in the store, calls go straight to some third party service company). They tried to sell me some sort of box that was totally incompatible with this television. They gave me the option to take the TV back to the store for a refund. The biggest problem with this ordeal was we had driven an hour to get to the store and the store employees apparently do not have the knowledge about the products they sell to be able to inform me that without the one box we would not even be able to use the unit which was evident because they actually sold me a cord that they should have known would not work. Another thing is open box products on the Web should have what is missing from a product so the consumer can make a better decision on purchasing. There was also an issue about the readiness of the TV. We were sent an email that it was ready to pick up but when we arrived an hour later we had to wait 45 minutes for them to get the TV ready for us to take possession of and the employees that brought it out seemed to be in a hurry to get me out of there and barely answered my questions. Over all it was extremely frustrating to drive an hour to get the TV we wanted just to get home and find out we would not be able to use it. This is the worst experience we have had at Best Buy in the 15 plus years we have used them. As a side note we were able to take the TV back to the store in Montgomery and in 15 minutes we returned the TV from opelika returned the useless cord they sold us and purchased another television. All from a customer service employee that was at the checkout register by himself and helping other customers as well. It appears that the store in opelika has some serious personnel issues that need to...

Have you ever noticed how a big screen tv always goes bad just before the Super Bowl, World Series or other important event? Well, mine did so I went the Opelika Best Buy (I have spent about 10K there in the last ten years) After a very pleasant experience with Jeremy I purchased a 98” TV and wall mount with installation. When the installers came on Friday they found that the wall mount did not fit the TV. They told me what the correct mount was and I went directly to the store to purchase it and again, Jeremy was very helpful and I got the mount in record time (for $200 more than the first one)and brought it back in time for the installers to complete the job. Today I went to return the one that didn’t fit. After thanking me for being a special Best Buy customer of some kind, the cashier scanned my receipt and the pay pad indicated that I owed Best Buy $13. We were both puzzled by this so he summoned a manager, who quickly confirmed that I owed them $13 because I had “broken the bundle.” I reiterated that I had been sold a mount that didn’t fit (and BTW, no harm/no foul on that, the box said it fit up to a 100” TV but it just didn’t match up with the mounting points on the TV), and had been forced to make a separate transaction so I could get the installation done. They were unmoved by this and seemed to think it was my fault somehow, then they questioned who brought the bracket to the house (I couldn’t remember but my wife says it was the installers because the bracket wasn’t in stock). The manager just kept repeating that I had “broken the bundle.” Apparently that is a discount you get when buying multiple items? I pointed out that if I had purchased the correct bracket on the original date of purchase I would have received the bundle price, which I didn’t receive when I made the second purchase. Therefore I should have the $13-bundlebreaker tariff rescinded. They refused. I paid the fee, then I went home and got the Starlink system I had gone back and purchased on the same day based on good advice from Jeremy, and professionally facilitated by Dom. Thanks to both of you. I returned the system and was refunded its cost plus the installation fee, and I did not purchase the $200 pole mount I was going to order had I been treated fairly and not been branded a bundle breaker. So Best Buy saved $13 and lost the other $800 I had spent or was going to spend. I will conduct business elsewhere...

My brother and I walked into this store to purchase 3 items, as I am moving into a new space. I must say that upon entering this store no one spoke to us or even asked if they could assist. There were 3 employees at the front of the store having a a very loud personal conversation. My brother went to seek assistance from them and the response was “we will get someone to that area.” They sent some, unfortunately, I do not remember his name. One of the items that we were looking for was a ring doorbell system. The employee had very little knowledge of this system and appeared trying to upscale me the more expensive spotlight camera stating that it would detect motion. My brother asked him wouldn’t the basic system detect motion and he truthfully answered yes. Next, I needed a printer and I settled on an HP all-in-one. Once again the same employee seemed either unable or unwilling to answer basic questions. He scurried off and said let him know if we needed anything else. Our last item was a 32” TV. This employee’s name was Alex. I remember his name because of how professionally he treated us. We showed Alex the TV that we wanted and he went to get a ladder as the item was only accessible with a ladder. He then checked with us that this was indeed the actual TV that we wanted. After we told him yes, he then brought the TV over two us. Then we were ready to check out. To recap, I had 2 of the ring door outside cameras, a HP all-in-one printer, and a 32” TV. I asked for a bag for the 2 outside ring cameras and was told, “we ran out of bags.” My purchase totaled $523.+ and when I spend that kind of money in any store, I expect much better customer service than what my brother and I received. All employees of Best Buy that we interacted with other than Alex fell far short of the expected level of customer service. If I could have left zero stars, I would have. Unfortunately, this will be my first and last experience of shopping at this or any other Best Buy for...