Best Buy — Local services in Orange

I preordered Soul Calibur 6 for a store pick up. The customer service was pretty fast. Checked ID, looked up the order, then grabbed a new deluxe edition for PS4. There was a slight issue since I asked for the promotional mini figure but they double checked the order and told me that was shipped to my home separately. I was unaware of this so had my concerns. The representative reassured me and even showed me her computer screen to show it was shipped and even has a tracking number. I still had some concerns so with permission, I took a picture of the screen showing the order and tracking number. She even told me I should have an email regarding the shipment. So, I left the store confident there isn't a mix up. I checked my phone later to see the email she mentioned and the package was delivered by the time I got home. Very happy and satisfied with the purchase and service.

Update review. Was 5 stars but now 2 stars. I came here recently for a refrigerator. Unfortunately, I couldn't even go inside to see one because they were remodeling the inside. I was going to purchase anyway because of a promotion I received by email but the customer service representative told me the promotion was 10% credit back rather than 15% credit back since the requirement is to use my Bestbuy card with regular financing which makes the email misleading. Then the manager came by to confirm but was very rude. I forgot his name but may have been Jason. He looks like a young Latin guy that was slim and short. He had like a superiority complex and felt like he was looking down at me just by questioning the promotion and was even saying things with a sparky attitude like "read the fine print." I just didn't like the vibe I was getting so I decided to leave. I drove down to Tustin to buy the refrigerator just to avoid people with bad attitudes. The manager and customer service representative for appliances were WAY BETTER AND NICER!!! They were remodeling too but offering me a seat inside the doors or to help while standing outside. They even answered all my questions and concerns in a politely manner. The rep even made a complimenting joke about how I should work there because I already knew about the product, their prices, their services, and even their process. May not ever go to the Chapman location in Orange or at least for a very long time and either buy from their website or at...

I purchased a mini fridge online in November. When it had arrived I went to pick up my order in store. I then noticed there was a sale going on for the item I had purchased. I asked the clerk if I can get the sale price for this item. He said yes but he would have to return the product and I would have to repurchase it. He then stated it would take about 5-7 business days to refund my money back to my bank account; and that I would need to pruchase the new sale priced item with other funds. I understood why this had to be done, so I went on and continued the transaction. After 2 weeks of waiting for my old funds to return back to my account I decided to go into to store and ask what was taking so long for my funds. I spoke to Gilberto the service manager, he said he would handle it. After multiple weeks had gone by he had not called me or emailed me so I would constantly have to visit the store and see what the status was. He would always have a different excuse every visit. After 4 months of useless help I asked for the district managers number which they constantly refused to give me. Another manager from appliance by the name of Alex Delgado attempted to "fix" my issue and after another 2 months he had not called me, emailed me back and he dodges me whenever I visit the store. After that Jonathon Potts had promised to help me but it's been about a month now and I have not heard anything by anyone. I have emailed, called and visit them and they all dodge me. The management here is lazy, incompetent and would sugarcoat anything to make you leave and hope the issue resolves itself or they hope you forget. I stressed 7 months of my life and lost $215 because of management here is a joke. I bet if this was their money they would jump through obstacles to fix the issue. The 1(800) number doesn't help either, all they said to do is just rate them and they'll resolve the issue. I had high standards for Best Buy but apparently they'll hire anyone with a pulse and no management skills. Never have I ever wrote a review about a business but I literally made an account just for this! What a joke! DO...

I had a very upsetting experience with David in the Geek Squad dept. I called in and asked him if he had a couple minutes to answer some specific questions regarding a new laptop I was planning on purchasing. David cut me off mid-sentence to tell me that he was in Geek Squad (as if he wasn't able to help from Geek Squad) and that he was busy, so I would have to make an appointment and come down to the store. I tried to explain to him I was unable to make it to the store, and that I just had a very brief question regarding the processor. I never got a chance to finish my sentence, as he promptly cut me off mid-sentence telling me "I gave you your options." He then disconnected the call.

I called back a few times, hoping to speak to the store manager, David answered the phone once, heard it was me and hung up on me. I called back again, and he would just pick up the phone and hang it right back up. I called a couple hours later, hoping to get someone else, he answered and I tried, again, to explain to him that I would like the store manager's information, he again interrupted me with "I gave you your options, make an appointment or come to the store." He would not allow me to explain my position, yelling over me, interrupting me and then ultimately hanging up on me again.

I was able to contact somebody at the Tustin location, and was assisted in less than 2 minutes. David's behavior is unprofessional, unacceptable, and thoroughly disappointing to someone who spends thousands of dollars at Best Buy every year. There's absolutely no reason for him to have treated me like that. He appears to be very aggressive, impatient, and entirely unprofessional.

I'm hoping the management will see this message and coach David on how to be a professional in a competitive industry. With all of your brick and mortar stores closing, I'm sure the shareholders would not be happy to learn that David is turning people away, people who have the desire to spend money at your location.

I will be taking my business to the Tustin or Yorba Linda location...