PDX Custom Woodwork LLC — Local services in Oregon City

PDX Custom Woodwork ruined our house and wasted our time and money. We spent $62k for them to spend 6 long months demoing and painting. We didn't hear from Lina for at least 3 months of this, only the occasional text from Manuel. Even at their best, they rarely communicated with us and it was like pulling teeth to find out what amounts of materials WE had to order, including our own carpet/padding and tile cement, which is not standard. They also never visited the site or had a project manager overseeing the work being done. We had to beg them to come to the property and that still only produced a monthly visit, at best. Their workers came mainly on weekends so it's clear they were prioritizing many newer projects over ours. Ultimately, they barely completed $20k in work- of which, none of those projects were totally finished- and have done about THREE TIMES that amount in DAMAGES to our property, bringing the total to around $100-120k.

They gave us half our kitchen cabinet doors three months ago then kept telling us the rest were on the way. Though all of the built-ins we hired them to redo were demolished, they never fabricated the new ones. We paid for all our flooring materials ourselves, which is not an industry standard, and they had the audacity to ruin them FOUR times. We shouldn't have given them the benefit of the doubt when they said they'd fix it. The patterned carpet was cut at an angle on every single piece and they ripped up carpet in places they shouldnt have, leaving us to buy and replace even more of it. Their "painters" got paint on multiple stained wood doors (including the front door and sidelights) that we were keeping, as well as every kitchen appliance including inside our garbage disposal, and in ALL of our brand new outlets and on the light switches. They also ripped a knob off of our oven range, dented all the doors on our new fridge, covered our kitchen chandelier and living room ceiling fan with paint and damaged our brand new fireplace that they were supposed to wrap in stone for us. They washed their brushes in our bathroom sink and left paint in rooms not being renovated. They made changes to another contractor’s city-permitted work between inspections, and without telling us even when we were on site. We had to correct them on measurements multiple times because they couldn't do it accurately themselves.

This was maybe 1/4th of the work we wanted to bid from them. We wanted to be repeat customers, do bigger renovations, and go the long haul, but Lina and Manuel made it impossible. Our home has been unusable for half a year with nothing to show for it. Most of the work, including the over-sprayed paint job, will need to be redone, because it's spotty, has rough texture and the ceiling got the wall/cabinet paint on it in multiple areas. They didn't even seal our tile or countertops, which were the only things we thought they had completed, but didn't. Instead, we have to now file a complaint and hire new contractors, that know what they are doing this time, to...

PDX Custom Woodwork: Exceptional Service and Craftsmanship When we decided to add a new cabinet to our kitchen the very day the countertop company was scheduled to measure for our replacement counters, we knew we were asking for a challenge. Our contractor wasn’t thrilled, but we assured him we’d handle getting the cabinet built and installed. Little did we know how difficult that would be—until we found PDX Custom Woodwork. We needed the new cabinet to match our existing kitchen cabinets perfectly, but the first three cabinet shops we visited were no help. They either said they couldn’t replicate the design or quoted us a minimum of six weeks—far too long for our timeline. Then we walked into PDX Custom Woodwork in Oregon City, and everything changed. From the moment we explained our situation and shared our measurements and pictures, the team at PDX was confident and accommodating. “We can do that,” they said, and we were blown away by their can-do attitude. They immediately input our requirements into their computer system and showed us a detailed preview of exactly what we needed. The process was professional, transparent, and fast. Just two days later, we received the final plans and an estimate. The very next day, they visited our home to finalize the measurements. Then, only 10 days after that, they called to schedule the installation. The following day, they arrived and installed the cabinet—and the result was beyond our expectations. The new cabinet matches our existing ones flawlessly, with impeccable craftsmanship that makes it look like it’s always been part of our kitchen. PDX Custom Woodwork turned a stressful situation into a seamless experience with their speed, skill, and dedication to customer satisfaction. We couldn’t be happier with the outcome and wholeheartedly recommend them to anyone in need of custom cabinetry. If you’re looking for a cabinet maker that delivers quality work on time, PDX is...

We couldn't be happier with our experience working with PDX Custom Woodwork. We had water damage to our house from a winter storm and Lina, Manuel, and team were beyond helpful in getting our house back together. We had some difficult scenarios after the restoration company was finished, the main one being our countertops were salvaged in place and we had multiple cabinet companies say they couldn't work with the project scope of being able to manufacture new cabinets and be able to slide under our oddly supported counters. Lina and Manuel came over multiple times to measure and answer all questions and make sure everything would be done properly. We had a few changes throughout the process, and each time Lina assured us "anything was possible". They made sure every aspect of our project was finished to our expectations. They even went above and beyond for us in helping us finish other aspects of our job (trim installation, backsplash, laundry utility counter/sink, etc) that were not originally planned for them to handle. We were so happy to have found this local company that does top quality work, and cares about their customers. Every team member that came to work at our house (and there were many) was very professional, efficient, and cleaned up every day before they left. Again we would recommend PDX Custom Woodwork to anyone, and will certainly reach out to them with any future projects we have come up! Thanks...