BVLGARI — Local services in Orlando

• Stay away from there * I bought the ring as a surprise to celebrate 10 years of marriage, I took my wife's ring and took it, I made it clear to the saleswoman Gianina that maybe my wife wanted to change the model, the saleswoman wanting to sell it said that this would be possible without any problems. Less than 12 hours later I went back to the store, but not to change the model but the size as it had been too big and my wife was two sizes smaller, as there was no model in the store she told me that as soon as it arrived I could go and exchange it. but they would have to polish it, since it had been used for a few hours and the paint was scratched, see the photo below. To my surprise, 15 days later they said that the way the ring is, it will be useless and the cost to fix it would be 1,880 dollars, whereas it costs 3,000. It's impossible to believe that a brand like Bulgari would be acting like this, but it's true! I've had a similar problem with Tifany and Hermes, of course these luxury giants wouldn't tarnish their name with nonsense like that... DON'T BUY FROM BULGARI, that's my tip.

• PS on 04/25/2024 * What I can add is that the seller, Gianina, knew that my wife might not keep the ring I had chosen, so much so that she offered a hassle-free exchange, without advising me that if she wore it for hours it could cause “damage.” irreversible”, which for me did not happen at all! As I said previously, the thirst for selling and having the commission caused this “inconvenience” and meant that my 10th wedding anniversary gift for my wife was in a box in her closet drawer.

• PS : 05/15/2024 **

Don't be fooled when you see the comment from the store management on this post, A LIE, no one even contacted me to find out what happened, A SHAME!!! STAY AWAY FROM THIS STORE FOR YOUR OWN GOODNESS, THERE ARE OTHER BIG LUXURY BRANDS THAT RESPECT...

I have purchased several GORGEOUS pieces from the Orlando BVLGARI recently and have had nothing but stellar service and quite possibly the best shopping experiences I’ve ever had! Everyone is warm, friendly, professional and they make you feel at home. My sales associate Gianina is OUTSTANDING. She is passionate about the brand and understands how buying jewelry is such a personal and intimate experience and wants to make sure that you are 100% happy with your purchase. I never once felt pressured or coerced into buying something I wasn’t interested in. Since she knows that I am a huge jewelry lover, she DID bring out some really special and exquisite pieces that I could only dream of affording and let me try on and admire them up close, which I ABSOLUTELY LOVED! It was an unexpected and unforgettable experience trying on pieces that I have seen on the red carpet! As far as the pieces I did buy, she took her time with me while I decided and I never felt rushed or that everything was purely transactional… I felt like I was having fun with a good friend! She even went above and beyond to ensure that she could get the pieces that I was interested in to the store so that I could try them on and she always let me know as soon as they arrived because she knew just HOW excited I was to see and try them on in person!

I have been to other luxury jewelry stores, but BVLGARI is by far the best across the board. Best associates, best service, best store setup, best jewelry… just the best PERIOD! Oh… and the best chocolate and champagne too 😉!! Honestly, I can’t say enough good things about Gianina and the rest of the staff at the Orlando BVLGARI! I highly recommend them… you won’t be...

At first the service seemed great! I bought my wedding ring more than a month ago and I was supposed to receive it engraved 2 weeks after. Apparently the salesperson who sold it to me was not working there anymore and no one took over my order. I went there 3 weeks after I bought it and they had no idea what I was talking about and even tried to charge me for the engraving (even though it is included when you buy the ring from the store). The new sales consultant lady told me she would get it in the upcoming week and apologized. Today, two weeks after my second visit and more than a month after I bought it, I called AGAIN an the sales consultant lady said “oh yeah let me look where it is” and she found out the ring arrived to the store yesterday. Lack of communication and order...