Cole Haan Outlet — Local services in Orlando

I am writing to express my extreme disappointment with the customer service I received at your International premium outlet store today. The manager on duty was exceptionally rude, which made my shopping experience very unpleasant.

I spent over 25 minutes in the store without any assistance from the staff. It was only when I decided to place my order online, while still inside the store, that the manager approached me. He then offered to honor the discount if I chose to buy the shoe in-store immediately. This sudden change in willingness to assist after a prolonged period of neglect was highly frustrating and unprofessional.

Based on this experience, I would not recommend your store to anyone. I hope you address this issue to prevent future customers from having a similar...

Came in to purchase a pair of shoes for work…. I understand sometimes when we have long days at work it can be hard to translate that into good experiences for your customers. However, Awilda had the absolute worst attitude and responses when it came to something as simple as email and address spelling. Eyes rolling, scoffing and all. It’s very disheartening that such a great quality shoe can have terrible quality customer service. Hopefully my next visit...

My cousin & I were in your shop early on November 19th while I was visiting Orlando from The Netherlands. Saleperson Sayi was outstanding. Not only did she help us with our purchases in a very willing and positive manner, but -- most notably -- she carefully polished the scuffed toe of my cousin's Cole Haan moccasin bought there previously. Sayi is an outstanding representative for your organization. Amie...