COACH Outlet — Local services in Orlando

So I went to Coach outlet on oak ridge ..I have shopped there a lot in the past .. and then got in line to purchase two. I.D card land yards and the lady at the register asked me have I been there before I said.... yes I shop at coach all the time. She asked for my email address . I spelled it out fineticalliy for her. She asked me for my zip code. I asked her did she find it . She said No so I just made a new acct .....your not in the system . I said I am because I buy a lot of stuff her in the past before I outgrown Coach . The cashier name was Danielle.

Danielle said what’s the big deal. I asked her to look it up by my phone number . She says what are you Loca . What is wrong with you ....what is the big deal . She found it while she was calling me crazy . Then I asked for a mgr and she started to say to the mgr . This is about race . No hun this is about you over thinking and pre judging a customer . You thought because I was not spending a lot today that I don’t have money but after they found my acct everybody else wants to apologize .becUse I do but things tgT cost hundreds from them ... I said I wanted a apology from daniellle. and Danielle said no . She refused to apologize for calling me out of my name. I told the very nice asst store mgr .. that she felt comfortable enough to speak to me like that and ask security to put me out which btw I was not put out . The mgr offered me a 20% discount .. I refused because this is bigger than they know. At this point ... I didn’t come looking for a discount . I came to receive great service and friendly shopping experience .. I choose to shop at coach .. there are a lot of competitors that will love to swipe my card .

Danielle was showing off for her fellow employees and hopefully it cost her her job.

She called me loca And yelled what’s the big deal if she didn’t find my acct

The big deal is if I need to return a item to coach it’s under my info .. if I can’t find the receipt ... the point is don’t ask a Question if you don’t want a answer ( what’s your email) . The point is never judge a book by the cover

Danielle on behalf of coach failed me ...today .. I am disappointed...

I went in looking for a pretty specific type of wallet. Standard black, but small and I needed it to be unisex since I am a female, but would want this wallet to go inside of a smaller black purse. Was greeted as soon as I walked in, given a 15% off coupon, plus saw the store offered a military discount on the window. Since the main reason I wanted this wallet was so I could easily put it into my uniform pocket when I didn't want to carry my purse, I loved this extra discount. Told the first sales associate what I was looking for, and she happily referred me to another, whom I found out later was the manager on duty. The manager (I wish I had grabbed her name) brought me a ton of options, and showed me the different places others were located. I really liked one, but wanted to check out other stores to see what else was available. I originally wanted a Michael Kors to match my purse, but after finding nothing I liked there, and basically driven out by their pushy sales associates, I came back to this store and bought the wallet I really liked. The lady at the register was just as nice as everyone else. The manager authorized the combined discounts (15% and 10% military) on top of the 70% off this wallet already was, and boy, I was happy with that! Almost an 80% savings! Everyone in the store was very kind, welcoming, and non-aggressive. I appreciated being shown multiple items, and "allowed" (essentially, just not being pushy to sell) to go to the other stores to compare since I just had a basic idea of what I wanted. I felt very un-pressured here to spend a lot of money, especially when it's so easy to at Coach! Also, really liked the email receipt along with...

I ordered my products online but they were lost. After several calls to customer service, I was issued an E-gift card. I was told that I could order the products over the phone and pick them up in store. But after trying this I was told I couldn't. So I rushed to the store to purchase them and was told that the store would honor the sale price I originally paid. Once I got to the store, they had the shirts I ordered on hold up front and I thought everything was good. Once I went to pay I was informed that I would have to pay the current price because they were not made aware that I was to receive the original sales price. I contacted customer service once again to get the issue at the store resolved. After driving an hour away I had to use the bathroom, so I ask if I could go and come back while customer service tries to rectify the situation. I was told no because there were closing and I could pay now or come back, but if I left they wouldn't let me back in. After waiting a while on the phone, the store manager tell me that she would just give me the discount because I needed to go so they can close up and get home. By the time that happened the mall and it's bathrooms were closed and needles to say I couldn't make it anywhere else and ended up wetting myself. I have never been so humiliated in my entire life. After this experience, I'm not sure if I will be spending and more of my hard earned money on a company that with such poor service and disregard for...