Petco — Local services in Orlando

I come to this Petco all the time and have never had any problem until I spoke to a manager named Cassie who was completely rude and had a very bad attitude towards me the second she saw and spoke to me. I came to return two fish because it was within the 30 day return policy. And one of the fish we had purchased prior had too babies so our tank got too full. She asked me what I was trying to do and I told her I wanted to return the fish. She then proceeded to ask me questions about why I want to return them which honestly she does not need to know if I’m within the 30 days. But she then started talking down to me as if I was stupid and kept trying to push me to buy chemicals for my tank or two more fish. I told her again I am just trying to return my fish and she proceeded to give me the nastiest attitude I have ever received in any customer service experience I’ve had IN MY LIFE. I then calmly asked her why she was speaking to me like this and with an attitude she says “I’m trying to figure out what you want me to do” I then say again like I said multiple times that I just want to return my fish and I don’t know why you are speaking to me like this it’s very disrespectful. She’s then leaves and I turn to the person who was checking me out and say how that was a very uncomfortable situation and that she was very rude and shouldn’t be working with people if she has an attitude problem and doesn’t know how to speak to someone with manners and respect especially the customer. The other coworker then tells me they have issues with her all the time from other customers as well and that she has an attitude problem with the people she works with as well. I come to find out after talking with the cashier more that there was no room to put my fish that I wanted to return and that that seemed to be the reason she wanted me to buy more fish and didn’t want me to return them in the first place. In all honestly I don’t care if you don’t have room or that you want to me buy something. I followed the return policy and she was in my personal business needing reasons on why I was returning them and then proceeded to be one of the rudest people I have ever meet. Multiple people that work there with her have also complained about her attitude. She needs a reality check if she’s gonna keep talking to people the way she does she will definitely cause a serious problem in the future. And if I had to work with her that would be the most uncomfortable and toxic work environment I have ever seen. She was talking to someone that was helping us on a different day before all of this and she tapped their shoulder and once she walked away they swiped where she touched them. That right there is all someone needs to see to know that their manager is a pos. If I could call the Petco CEO and complain I would because she seriously was so disrespectful as a 50 year old Petco manager who probably isn’t married for obvious reasons… thanks...

had the worst costumer experience ive ever had personally in this store because of the employee by the name of kayla, a small angry lady with reddish yellow hair. It all started when i asked for help in the fish department... i braught in a water sample from one of my tanks to get it checked and the lady told me it had a bit of nitrate, on one of my tanks, but everything else is fine, and i was like okay i see now i am going home to fix it, and i had already picked out my buddy this beautiful platinum looking torso with red dragonscole betta fins, she said that she wont be selling me the fish in a very rude way, like if she was the store or something, she should of told the store manager not addressed me in that way, infront of other costumers without knowing that i am an animal lover that has multiple fish tanks, a tortoise and a dog, and i was just bringing in my water to get it tested for the which is a feature that petco claims to provide, to teach and help stear costumers in the right direction not by harrassing them over a little bit of nitrate that i obviously braught my water sample to see if everything was okay and get it fixed, it is a fairly new tank about 2 weeks old so I know there was nothing seriously wrong with the tank just a bit of excess fish poop but that water sample was for my other tank i have, not even for the new betta tank i was putting the fish i was buying(a betta) in, can you believe she starts yelling out all these things as im buying the fish trying to get me to not buy it, refusing to look up the information with my store number , when the other employees were totally fine with me grabbing the new fish, she was the only one with a problem and her eyes looked so red i dont know if i was the problem or if she was just hazed and confused... then when the store manager came, he actually started making it difficult for me to buy the fish too, asking me how many gallons was the tank the betta fish was going in to, and all these other questions about the new tank to see if its safe for the new betta i had been trying to buy and just bring home with me now for about 20 minutes, when petco and petsmart and walmart are the first stores to get putup online because of all the mistreated fish especially bettas how they are kept in these little cups and sometimes stacked ontop of eachother causing them to suffocate & sometimes the water looks so dirty like it hasnt been changed in months and they sell there betta half gallon tanks or even less for betta fish so why was did he need to know how many gallons my fish is going into when seriously they are the last to talk, if anything i rescued the betta and he is now in a heavily planted 15 gallon fish tank all too himself, in fresh...

Horrible grooming experience. The lady at the grooming front desk, Ginny, was rude, unhelpful and unbearably self-righteous from start to finish. I would NEVER go there again.

When I arrived she inspected the paperwork to check that my puppy has had all his shots (as per Petco's policy). Turns out there is a small typo on his veterinary paperwork - while it states clearly that he had his rabies shot in Dec 2020, it also states (wrongly) that his next shot is due in Jan 2021, when it meant to say Jan 2022. I explained politely that this must be a typo, as rabies is an annual shot and the paperwork clearly shows that he had it 6 months ago. Ginny flatly refused to show even an iota of understanding. Instead, she chose to roll her eyes and obstinately repeat that there's nothing she can do. Finally, after 20 minutes of pleading and cajoling (maybe she enjoyed the power trip?), she asked her colleague in the grooming salon. Her colleague took one look at the paperwork and immediately said it's just a typo and not to worry about it. After rolling her eyes yet again, Ginny finally agreed to take in my puppy for grooming.

Before she did, however, she handed me a cleaning spray and towel and told me to wipe up his pee from the floor (during all the time I had spent talking to Ginny, my puppy had had a little accident). I did as she asked because I didn't want to upset her further and have her take it out on my puppy during grooming. And I am, of course, used to cleaning up after my own dog. But I was a little stunned to be asked to wipe up their own (already pretty dirty) floor. When you go to a restaurant as a paying customer and accidentally spill your drink, the waiter typically does not typically throw you a towel and tell you to clean up (!).

Truly awful, AWFUL customer service. The whole experience was unnecessarily painful. I would never recommend...