Metro by T-Mobile — Local services in Oroville

I am writting this review for a friend who is not familiar with computers. So in his behalf I will be submitting his review. At this Metro store he had taken his phone in because it had gotten water damaged. He had bought his phone at this location and had his contract made up at this location. He also last month paid for two months service in advance. All he wanted to do was buy another phone and credit the one month left onto a new phone. The manager at this location refused to sell him a new phone. Because he did not know his full pin number. He was not aware that it was more then four numbers other wise he would have gaven all of the numbers. He did answere all of the security questions correctly (which no one else would have ever known) he also showed his I.D. S.S. card Yet she still refused to give him service to sell him another phone. She was rude, unprofessional and disrespectful. This was the manager of Metro at...

I believe it was Laurie at Metro by t-mobiles store near the holiday inn in Oroville California, She was an amazing employee and did everything she could to help me, it took around an hour to get it done due to 611's inability to help, I had waited for 35minutes on call with someone at 611 just for them to hang up, thankfully i was in the store and laurie helped me figure it out, 10/10 employee please go visit if you've ever...

Real messed up. We were quoted a price for a phone upgrade, got home and seen on the receipt that the upgrade included the bill being padded by a $25 car charger. We were never informed of the sale of the charger. Thievery! All sales...