T-Mobile Authorized Retailer — Local services in Oroville

I came to this Tmobile due to the fact that my friends worked here. DO NOT go to this store!!!!! When I switched from sprint, Dominic told me everything will be taken care of and your form will be submitted. When sprint charged me 523.25, I went in and spoke with another rep. “I can’t handle this because I didn’t set up the account” got this several times till I finnaly had to call into work and cancel so I could deal with this issue. Dominic NEVER submitted my from, and for the 2 weeks I came in (about 2-3 times a week) I was told it was submitted, when I called in and asked they had no record of it. The only way I was able to resolve this issue was to call into corporate and ask to speak with a manager. When all was said and done, I revisited this store, spoke with the manager, and was told “you got your $523.25 back, we can’t help you, get out!” So I called back in and explained what happend. Tyrasin at that time, helped comp me for the pain and struggle the Oroville store put me threw! IF YOU GO TO THIS STORE, CHECK UP TWICE A DAY!!! The people who work here only want your money they get from commission!!! 🖕🏻🖕🏻🖕🏻🖕🏻 This store. T-Mobile has great service and amazing prices tho, just don’t go...

Do not go to this store unless you want to get scam!! My mom loss out of $500 because one of the employees pocket the money that was supposed to go towards her phone. She paid cash. My mom’s English is not that great, some how the employee convinced my mom that the money will be added to her bill every month. This happened last year and she didn’t even realize it until she tried to cancel her plan and was told there’s still a balance on her phone which was supposed to already been paid off. Another event happened when she went in the store and was told she had a free promotion for two kids synce up watch. All she had to do was pay for it to be activated and taxes. Later on she found out that the watch was not free because her bill went up. Customer service told her she’s paying for the watch monthly and they added insurance to the watch without my mom’s knowledge. That’s why her bill was so high. They took advantage of my mom because English is not her first language. She will not be going to that...

VERY Disappointed with oroville tmobile on Friday me and my husband went in because I wanted my husband to upgrade on his phone with tmobile I had Xfinity mobile phone when DAVID "STORE MANAGER " told me how come I didn't join Tmobile and so on.. .. Anyways he told me if I would to join with them that they could pay off my balance that I had with Xfinity on my phone....yeah sounded good but that didn't happen everything he said was nothing but a lie not only did we have to go through this my mother that went through the same thing after headaches and going in there twice a week my husband finally called the main company they said we weren't the only ones complaining about the DAVIED thank God the main company made a deal with us after all those headaches...PEOPLE PLEASE BE CAREFUL with TMOBILE IN OROVILLE THEY WILL TELL YOU DIFFERENT SO THEY CAN GET THERE MONEY AND Commission...