Van Vreede's Appliance, Furniture & Mattresses, Inc. — Local services in Oshkosh

Nothing makes a day rotten like having a two year old refrigerator die. Thankfully, my experience at Van Vreedes to buy a replacement was a true pleasure. First of all, let me say that I solicited every local and national appliance store to purchase something that matched the rest of my appliance suite. I had narrowed it down to a few models of a particular color, slate. In calling big box stores, It’s impossible to speak to a human these days. Then came my call to Van Vreede’s. Joel, an amazingly knowledgeable sales person, picked up my call and spent over 40 minutes with me. Not only did they have the absolute lowest price (lower than the big box stores), but their installation and hook up charges are far lower than the others. He was utilizing their website and giving me model numbers so I could see exactly what he was talking about as we spoke of features… Without ever stepping foot in the store. Additionally, models that Lowe’s/Home Depot/Best Buy had to order were on site at Van Vreedes. This means an exceptionally quick turnaround time for delivery. We do try to shop local when possible, my experience with Joel today reinforced why. Thank you, Van Vreedes and Joel, for turning a really sour day around. From now on, you will be my first (and only) call when we need a...

I have never left a negative review before, but feel I need to do my part to save someone else a hassle. I would give 0 stars if I could. We ordered all new kitchen appliances and had a very long wait, which we have been understanding about, as they do not control the supply. That is not why this review is negative. We have had nothing but terrible customer service from the Oshkosh store. Phone calls left unreturned. We paid in full and then got ignored unless we hounded them for information. We asked if they could throw in a removal fee after having our money for over a year while we didn’t have the product, and dealt with rudeness and a threat to keep our money and the dishwasher we ordered, as well as a cancelled delivery date. (*edited to add: they did finally offer to take off $63, and then again failed to return a call.) We’ve also had to have the microwave serviced already and the handle fell off of our refrigerator/freezer too. We made the effort to buy here rather than a big box store, but I’ll not recommend them to anyone we know. I repeat, this review is not about supply issues, but rather the poor costumer service. We were not offered a 50% discount on...

We bought a washer, dryer, and refrigerator for our cottage and arranged to have it delivered three weeks later. The Saturday before it was to be delivered we called to confirm delivery. We also arranged for a plumber to run the water line for the refrigerator. We drove 3 hours to be here on the confirmed delivery date and waited for them to call with a delivery time. When no one had called by noon we called them. They said the refrigerator had not come in and they were not coming. We asked them to at least deliver the washer and dryer but they said no. Six hours of driving wasted because they were so disorganized.

UPDATE: We were able to schedule a time for delivery that worked for us, even though it was not a regular delivery day. The men who delivered the appliances were knowledgeable, efficient , and courteous. VanVreedes gave us a $50 refund for our experience. We are quite satisfied with our overall experience and would shop...