francesca's — Local services in Overland Park

Sizes are fairly inconsistent, so I got a dress and a shirt that were the same listed size, but the dress was considerably 2-3 sizes smaller. I was afraid of this being the case, so I had asked the lady at checkout if I could return it if the sizing was off. She explained that, as long as I had the receipt, I could return it at any of their locations. Of course, the dress didn't come close to fitting, but I could not get there. Having been told that a return would be no problem as long as there was the dress and a receipt, I sent my daughter. She was denied the return, saying she needed to have the card with which it was purchased. I suppose my question is what if it was for someone else? What if it had been purchased with a gift visa or something, anything else? I would understand if she didn't have the receipt, but she obviously did. Thankfully, I almost never shop here, and after this unreasonable situation, I have no...

This store had awesome customer service and a great collection of dresses. My only complaint is that sizing is very inconsistent. Some XS dresses would fit me while others would feel incredibly big (almost two sizes up). If you're going to shop here, try on clothes...

Neither of the two employees present said a single word, just glared at me and looked away. Felt uncomfortable and walked out after maybe two minutes. I don't plan to return to...