Retro Zone — Local services in Overland Park

RAVE Review!!! Dude at the counter was cool, when he was talking to the couple in front of me in line, clearly he was making great connection and was invested in customer service! I used to come in to the store occasionally for a couple friends, but recently they started getting more dolls, and I am a Monster High collector. I saw that they had a Shadow High doll and I had been thinking about starting to collect some and none of the ones in stores right now seemed as exciting as I would want them to be to start a whole collection. Finally I caved and grabbed the one at Retro Zone (after going in to look at it every couple of days and stew and fight myself over whether to buy it or pass it up, and after passing it every day I left work). He was like, “Hey, how’s it going,” y’know, classic customer service things. To be honest, I don’t remember what he said that made me mention I collect MH, but I did and we said a couple more small-talky things that weren’t horrifically awkward! Huge fan of that part, because I hate not knowing what to say to people when they ask me small-talky things. Anyway, he let me negotiate the price down a little, and it was overall a great time! He was chill and fun to talk to, and there’s usually a great selection of collectibles even if I don’t collect them, haha. I will be coming back to check for more dolls as time passes, so, very excited for that. I hope they end up getting more stuff in that category as that’s my most collected thing, and it’s very hard to find secondhand (even out of box) stuff without going on Depop or Poshmark and paying a 70% price increase (don’t get me started on scalpers when collectors edition stuff comes out) or using the “Filter Search, Hope and Pray, Find a Sought After Item, Realizing It’s Priced at $500, Complain That $500 Is Completely Ridiculous Even For a G1 NIB Operetta, Be Sad That The Only People Selling MH Dolls Are Overpricing Them And Ultimately Not Buy Anything” approach. Great store, great dude at the counter, neat...

This review is long overdue, I've been coming to this place nearly every week for about a year and a half. Almost every time I come In I not only find things that I want, but also talk with some great people who work there namely Gavin and Kat. Those two always help me and my friends out and the store is made that much better with them there. This place may not have something you were specifically looking for the day you go in but they will stop at nothing to bring in new merchandise and complete sets (charger, controllers, adapters, and more) just so you can relax when it comes to collecting. As for the arcade it is a work in progress but still a fun place to spend a few hours in. I recommend trying a on rails shooter in the back where the guns vibrate so violently you arm feels numb, lots of fun my favorite thing there. Anyway, try this place out the people who work here are great and always wanting to improve the quality of their...

i wish a zero star rating was acceptable!! i cannot believe the amount of gas we have had to spend on going back and fourth several times to get to this dumb store! we have tried selling cards to them and every time we have gone they have told us “come back at a different time” yesterday on Saturday we went and they told us to come back because they don’t sell on weekends!! completely fine! we were okay so we came today and as soon as we got there the guy who KNOWS??? how to do cards, LEFT!!! HE LEFT!!! And the person there DID NOT KNOW HOW TO BUY CARDS!!! first time we were here he told us not to go to any other store because this store would be the best to sell from because they would give us a “better deal” than the other stores. i would not recommend going to them for selling cards if you wanna save gas money, and save good cards for a different store who offers better...