Target — Local services in Overland Park

Shout out to Steven!! the young man working the checkout lane I was in(95th and quivera store by oak park mall in Overland Park Kansas on 10/12/2021 around 6:30 pm , for outstanding customer service and going above and beyond normal cashiers in a retail/grocery store. He even put our bags in the cart in all timely fashion I had no clue he was new until an immature, (I’m guessing manager..?) was right behind my kids snd I in line waiting to purchase her items.. so off the clock I would believe. She blurted out interrupting Steven and I discussing my questions on the price for my order (which he successfully answered all of them and left me with zero issues) by her saying LOUDLY “STEVEN SHE HAS A CASE OF APPLE JUICE ON THE BOTTOM OF HER CART , YOU CANT BE FORGETTING THOSE THINGS , THATS WHAT THE MIRRORS ARE HERE FOR STEVEN . YOU SEE HERE STEVEN THE MIRRORS (pointing at them ) he looked almost embarrassed or confused /belittled..as did I . He just looked at her not sure what exactly happened and as for managements need to chime in who again was off the clock anyhow…I decided to fill her in “ We took care of that already, he scanned it a long time ago I said . How she had not known is questionable as she had been standing behind us thst whole time … but no apology made on her behalf and I felt embarrassed as customers were staring like she was actually accusing me of possible shoplifting in front of my kids too .. she was a short ,heavy set, middle aged, Asian women ,manager I think at least a manager . I did not see a name tag ;ask Steven please, who gets 20 stars from me !!and her who gets a complaint with zero stars for terrible customer service and terrible team building skills as his whole demeanor suffered from her outburst. He was lively, confident, energetic and spot on with skills until she made him turn opposite. When he was well deserving of a good job to say the least … instead of her ignorant remarks due for the peanut gallery next time please . . Target please acknowledge Steven for excellence in every way possible and reprimand her or denote her to...

Went early Saturday morning. Everything was fine; everyone wearing masks. Not many customers; employees were stocking shelves.

The woman supervising the self-checkout stands started to cough. Obviously you want to avoid facing the direction of the person coughing, but it kept going, and I swung around to look who it was coming from. She stepped back from the customers she was nearest, walked behind me to the other side of self-checkout machines, then coughed some more and "supervised". I was exposed, the original customers she was near were exposed, another woman walked past just after she coughed. There were a couple teen employees around.

Regardless of whether you're wearing a mask, it is not OK to cough anywhere near people right now (it actually never was OK). It's not an 'excuse me', 'I don't know where that came from' situation. (She said something like this.) It's a 'get far, far away from people immediately' situation. It's a 'go home' situation if you can't stop.

People who get coronavirus don't know they have it until it's too late. They've already been spreading it for days. Masks help, but they can only do so much.

More than anything, everyone needs to be smart enough to know not to cough around people – Without being told. But if some employees aren't smart enough, management should explain it to them.

I respect everyone for working full shifts in masks, in mostly thankless, high-risk jobs. I don't mean to demonize any one person for making a mistake, but mistakes can have extremely far-reaching consequences right now.

I wish employees could forcibly eject customers who do...

I was headed for a very rude awakening when I entered the check out line today. Luckily, a young man named Zac (Target employee) saved me and made my experience at Target just wonderful.

At the checkout line, I accidentally dropped a few lids of the totes I was buying. As I was picking them up, he came over to help and told me that he was going to check them to see if any had broken. He said he didn’t want me to go home with any of them broken. He checked them—and we actually noticed that one of the totes still in the cart was missing a handle. He tried to fix it, and when he realized it was broken, he went back to get me a new one. Before he left, I also realized that although I had thought I put four totes in my cart, I had only put three. He grabbed me two totes while I finished checking out.

While he was gone, he radioed back to another sweet employee who came and checked that I had enough lids. What thoroughness!

His proactive customer service ensured that I had all the products I needed—and that they were serviceable. If not for him, I would have been so frustrated at home as I went to pack all my totes in preparation for a move. Everyone knows what a stressful time that is! I would have probably cried when I realized my errors.

He also saved me from paying for something I failed to put in my cart (I would have scanned the tote barcode four times instead of three without realizing my math error).

What a valuable asset such an employee is for whomever he works for. ...