Walgreens — Local services in Palatka

I went into the pharmacy four days ago with my insurance card. They found my profile after looking. I requested That they transferred the prescriptions from Publix to them. Because they’re a provider on my insurance card. Publix is not. So I waited four days and called up today to see if my prescriptions were ready. They couldn’t find me in the computer system. I talked to three people. And they couldn’t find me in the computer system. So I went up there. I went and got in line. The two people ahead of me had problems. One had a prescription problem. The other one they couldn’t find the profile using the phone number, but they found her. So I spoke to the pharmacies tech and had her look up my information. I had to use the address I had over 15 years ago. She found me and then proceeded to do another card and also to request my prescriptions for Publix. I need my heart medicine. I need the other medicines as well. They’re very important for my well-being. there is a hurricane coming. The pharmacist said that they won’t be serving me because I called them incompetent. It’s funny that when I told the pharmacist at Publix that Walgreens was going to call. He laughed. He said that I would be back. He stated that they were incompetent. It’s stuck in my head. I guess that’s why I told them. This is the only pharmacy, that is on my plan. I don’t know what else to do but call higher-ups at Walgreens.

Follow up, I found Amazon Pharmacy. That is the only way to go. It’s delivered to your door. No cost. They take my insurance. All my...

Prior to moving to the Palatka area last year, I had a relatively high regards for Walgreen's. Our experience with this store has changed that. I have had numerous issues with Walgreen's and this store. Of note is being charged $38 for a prescription that usually costs less than $5 because their computer system was down prior to Hurricane Irma.

On numerous occasions, we have dropped off prescriptions and were told it would be 20 minutes. Well, after 20 minutes, you wait in line again for another 15 minutes to get to the front of the line and then are told it is not ready yet and it will be another 10 minutes. This seems to occur every time we go there. It gets worse. On one recent visit, we were told 20 minutes, so we left the store to go shopping and returned 90 minutes later, waited in line for 15 minutes and were told it wasn't ready yet and would be another ten minutes.

This week, i logged into the Walgreen's website to find a prescription I had requested auto refill on, was dropped. So, via the website, I requested a refill to be available at the Palatka store at 10AM the next day. At 11AM the next day, i have received no notification from Walgreens. So I login to the website again and it says to call the pharmacy. We call and they say it will be ready at 12PM. We show up at the pharmacy at 12:45PM, wait the obligatory 15 minutes to get to the front of the line, and are told the prescription isn't ready yet and it will bee another 10 minutes!

People, either this store or Walgreens or both are broken! Find...

Walgreens needs to do something about that female pharmacist from India. Every time I go in there to do anything, whether it is personal or it is a doordash order I'm picking up, she creates a problem or creates a reason to try and send people away. Today was the last straw. She said she would not fill my prescription, that the doctor was "only a PA," that she did not see any history of me filling the script at Walgreens prior... I told her I got it there for two years straight. She dismissed what I said I doubt she even looked, and told me I "have all the red flags." And I need extra paperwork from the doctors office, a GFD whatever that is.

I am clean, makeup done, overweight if anything, wearing scrubs because I work at a doctors office, no sores on my face, taking a very low dosage of adderall (20mgs a day). This woman needs to be retrained because she is out of control. I understand there are extra precautions around narcotics and policies because there is a big problem. There are electronic devices in place to manage that problem, not her deciding what a doctor can and cannot do then profiling people. This was over the top rude and ridiculous.

I went right up the road and had the prescription sent elsewhere and gave them my ID and info, no problem.

It only costed $5 more and it is worth it if that is what Walgreens is...