Office Depot — Local services in Palm Bay

I recently made a purchase online of a 16 page, standard letter size, manual. Prior to confirming the purchase online and making payment I made use of the online chat facility to double check if the production time was accurate, it had it estimated at around 28 hours to complete. I was told by the online consultant that this was not accurate and it should be ready the same day. I thanked him for the help and went ahead with the purchase.

I finished up my work and arrived at the selected Office Depot at around 5PM in the hopes of collecting it as they were closing at 6PM for Halloween. As instructed by the confirmation email I had received, I stood in line at the counter marked "order online? pick up here!". After about a 10-minute wait I was served and told that I would have to go to the print counter opposite. I did so and waited a further 10 minutes.

The lady behind the counter asked for my details and then went on to her computer to look. It was clear from her remarks this was the first she had seen of it. She then told me that it was not a problem and she could print it off for me then and there.

She fetched the required paper and placed it in the printer, she even gave me a sample of it to check. About 2 minutes later she came back to tell me they did not have that paper type and asked if I minded using a non-glossy instead. It was not ideal but I didn't have much choice at this point and agreed to it.

After returning to her computer for a few minutes she informed me that they have constant issues with online orders and not being able to fit them to the pages in the printer.

At this point the person at the first counter I went to stepped in and made the offer to print it and put it together in a comb bind. I informed them that this was not what I had requested and that I specifically required it to be in a center stapled manual.

After some back and forth on the computer I was told it could only be done tomorrow morning. Again, I told them that I required it today and not tomorrow. To this I was told there was nothing they could do. I informed that I would like a full refund if they were unable to complete the transaction.

After agreeing to the refund, I was told that I was in luck and they would refund me more than double the original purchase cost. Unfortunately for them I do not consider this acceptable. In no uncertain terms, I told them I simply wanted my original purchase price refunded and to not add more money to it. They were shocked that I had refused additional monetary compensation and made a point of telling me that most people would be grateful, "but hey, whatever". I then made it perfectly clear that I found this a disgusting practice and tantamount to bribery to secure for my silence on the issue. This upset him and he continued to mutter under his breath.

In the end, I was refunded the amount I originally paid with an approximate amount of 10% extra, because for some reason he was unable to refund the exact total. All in all, it was a disgusting experience and truthfully downright pathetic customer service. If I had wanted compensation in addition to my refund I would have asked for it. To then continue to tell me how grateful I should be is beyond ridiculous.

Office Depot wasted my time and failed to deliver what was ordered off their own controlled website. I could care less about the pittance it cost, what I care about is having to answer to my superiors for failing to deliver and then being insulted with an offer of money to make sure I...

Just left this location about 30 minutes ago. Yikes. The two employees in the store were not knowledgeable at all about their own sales practices. I brought an item to the counter with a coupon on my phone. I was told I can only use that coupon online. I said ok no problem, can I purchase the item online on my phone with the coupon, and then use the "pick up from store" feature to just pick it up right then. The girl at the printing services counter said yes. So I am going through the check out process on my phone, still at the store (me and one other customer were the only people in the store besides the employees) and I made sure to ask the girl again that I would be able to pick up my item right after checking out online, because I noticed a disclaimer that said the order would be ready the next day for pick up. She assured me I would be able to take the item right after checking out online. So I confirmed the order on my phone, and she directed me to another employee, whose name tag said "customer service supervisor" and he asked me what the coupon was, that he will enter it and let me use it. I said no, I already purchased the item online on my phone and just needed to "pick it up." He said no the order won't be processed for at least an hour. I told him the other employee had just told me to check out online and I would be able to take the item immediately. He said that's not how it works, but if I wanted to pay for the item with him at the register he would let me use the coupon. I told him I had already paid online though, why would I pay twice? He told me to call the 800 number to cancel my online order and then pay for it again in the store. I declined to do that and I said I would just wait and come back in an hour to pick it up. To which he then said "well we close in an hour sooooo......" and nothing else. At that point I was over the whole experience, so I left. Overall, this whole 20 minute process could have been avoided if the employees knew what they were talking about. Told I couldn't use the coupon in-store, then I magically could. Told I would be able to pick up the item immediately, but no I actually had to wait at least an hour. And the best part is, as soon as I got home much less than the magic 1 hour later, I was told the order was ready for pick up. So I decided to call and cancel the order, because I don't even want to give this store my business anymore, and was told the return would take 24-48 hours to process, and THEN a refund would be initiated, to take another 24-48 hours to process. So I'm glad I didn't pay for this item again in the store as the "customer service supervisor" advised me to do. All in all, this "supervisor" was very nonchalant and unprofessional in his attitude, and as someone who works in retail I'm really not sure how he got promoted...

i mailed a usps priority envelope . i was assured it would make it a couple states away in 2 days , it took 4 days to get there , when i tracked my package it said it was 2 day priority mail and it had already been on the road 3 days . and when i called , the manager dismissed me like i was not important . i feel like i deserve some compensation if not a full refund . it cost me 30 .00 to mail this flat parcel . when you make a promise , you need to deliver on said promise . i'm sure i will not be the reason this business goes into bankruptcy , but i'd like to feel like my big mouth helped them along the journey . that is what you get when you rip off your customers , then ask them to give you a...