Hyatt Place Melbourne / Palm Bay / I-95 — Hotel in Palm Bay

My family and I recently stayed at the Hyatt Hotel in Melbourne/Palm Bay, Florida, booking through Costco Travel with the hope of enjoying a relaxing getaway. Unfortunately, the trip became unexpectedly stressful due to multiple cleanliness and pest-related concerns.

From the moment we arrived, we encountered issues. There was a sticky residue on the ottoman leg near the couch, which we reported. Thankfully, the front desk addressed it quickly. However, later that evening, we noticed a bug crawling from the top of the dresser into the refrigerator cabinet. At the time, I didn’t think much of it.

Things escalated the following morning when my daughter noticed bug bites on me. That night, we found another bug in the room. The real concern began when I woke up to find a bug in the bed next to me, raising serious concerns about bed bugs. We immediately reported it to the front desk. While the staff couldn’t confirm what type of bug it was, they offered to hot-dry our clothes as a precaution, which we appreciated.

The hotel adjusted our bill by removing two nights and said pest control would be contacted right away. However, we never received an update, so we followed up ourselves. When speaking with the general manager, we were first told the bug wasn’t a bed bug. Later, she said pest control hadn’t found any bugs at all. When we asked specifically about the bug we found in the bed, we were told it was “some sort of bug” with no clear identification.

We also reached out to Costco Travel to share our experience. Their response was disappointing—they mentioned that everything would’ve been covered if we had purchased their insurance. We chose Costco Travel in good faith, believing it offered reliability, even though the same price was available elsewhere. They asked us to file a complaint on their site, which will apparently take a few weeks to get a response.

I later asked hotel management for a copy of the pest control report, as they claimed it confirmed no bed bugs were found. To this day, I haven’t received it. From what I know, pest control companies typically provide same-day reports signed by hotel management, so I’m unsure why this is taking so long.

When I expressed my concerns and frustration, I was accused of trying to escalate the situation for a full refund—something I never asked for. My primary concern has always been my family’s health and ensuring we didn’t unknowingly bring pests home. Thankfully, only I experienced the bites, and my 4-year-old and the rest of the family remained unaffected. Still, the bites are itchy and uncomfortable, and knowing what type of bug it was would help me seek the appropriate treatment.

When we mentioned potentially leaving a review, the general manager again accused us of seeking compensation. In truth, we simply wanted transparency, accountability, and help navigating the situation responsibly.

The hotel did ultimately remove two nights from our bill and took my information in case an insurance claim became necessary. We also have clear photo and video documentation of the bugs we encountered.

I’m sharing this experience to highlight the importance of clean, safe accommodations and the need for open, honest communication when concerns are raised. I truly hope this feedback encourages more proactive and respectful handling of similar issues...

The staff at this hotel are dishonest, inept, and borderline unprofessional - and I’ll explain why.

My wife and I stayed at their hotel from the night of 7/6/22 to the morning of 7/8/22. When we checked in, a receptionist by the name of Richard checked us in. Of course, he was quick to remember that my credit card ought to be put on file - so he asked for my card and I provided it.

On the morning of 7/7/22, my wife and I had breakfast downstairs and on our way out to town, we asked that our beds be laid and our rooms, cleaned. A lady at the desk (name unknown) then told us that our beds couldn’t be laid. Why? Her answer was that we had to submit that request 24hrs in advance.

Unfortunately, Richard forgot to tell us the night we checked out that per their company policy, rooms are only cleaned upon guest request. Richard FAILED to inform us of that in advance.

So my complaint here is threefold.

Richard didn’t do his job by communicating the hotel’s room cleaning policy in advance. When I requested to speak with a manager and the manager showed up, Richard LIED by telling her that he informed my wife and I of the room cleaning 24hr advance notice policy - that was a bold lie!!!! The manager, who was very impatient and rude, came off as very arrogant and condescending. She went further to tell us that she was 100% sure Richard communicated the aforementioned policy to us, but that we (the guests) rather must’ve missed it or forgotten about it - another lie and insult to the customer.

To make the truth known, we asked the manager to replay the recorded tape/video where Richard was clearly informing us of the supposed policy. She promised to do so and get back to us within an hour. As expected, this very incompetent manager never called or reached out. Neither was the room cleaned.

In sum, the staff at this hotel (including the manager) would drop the ball, not take ownership of their faults, would blame the customer, and then not make any good-faith effort to remediate their blunder.

They’re a disgrace! Don’t stay in this hotel, as their services are below subpar. They’ll lie, deflect blame, and not follow policy.

Please take your...

This hotel seems to have a number of reviews from people who have not stayed at the hotel. That's helpful. Well, I did stay at the hotel and I did not have a very good experience. I have been a business traveler for nearly 20 years and my biggest hotel pet peeve is when the hotel staff ignores the "DO NOT DISTURB" sign placed on the door. It means that their customer wishes to not be bothered. During my stay, at 11:30, with a posted check-out time of 12 noon, I got a knock on my door (which did have the DO NOT DISTURB sign posted) from housekeeping. I asked housekeeping to return later. Two minutes after that, I got a phone call from the front desk, asking me if I needed a late check-out. I don't think she liked my response telling her that I just need to be left alone until I do check-out. She, then, tried to tell me that check-out time is 11 am, and again asked me if I wanted a late check-out. I told her that it was posted on my door, which I checked, that check-out time is 12 noon...and that time had not yet passed. I understand that hotels that are newly opened have some kinks to work out in their system, but you would think that learning the check-out time for the hotel might be one of the early training items not an "Oops....I forgot to tell you that." When I checked out, the young woman at the front desk tried to apologize to me, and I also don't think she liked my response when I questioned how that apology was going to fix me being interrupted when I didn't wish to be. Hyatt may have lost a long-time...