Regal Cleaners — Local services in Palm Springs

First, I would not even give this business a one star. I have dealt with cleaners all of my life, but the owner of this cleaners is unethical. I had three pairs of pants hemmed and they came back 5-10 inches too long! I made the mistake of not trying them on after they were hemmed because the place is always unbearably hot (which is a health hazard for its employees).

As soon as I realized how poorly the hem job was, I brought the pants back and received a slip that there would not be a charge to do them right! ( I still have that slip/ receipts) But that did not happen! When I returned to pick up the three pairs of pants on August 28, 2023, the young female clerk told me that the owner said I would have to pay for them to be re-done! This is preposterous considering the cleaners did not do the job right in the first place. They should fix their own mistakes and not charge the customer a SECOND time!

This owner would not reason with me but instead screamed at me over the phone with her clerk, Alejandra standing next to me who was put in a very awkward position. So I paid $48 twice for three pants to be hemmed correctly. I should not have paid the second time and I rightfully intend to dispute this charge with my credit card company!

Second, what is also troubling-- the doors of this business establishment were closed, with no air conditioning and no air ventilation or circulation. The temperature in Palm Springs hit 118 today. Alejandra, the female employee nearly fainted from the excessive heat index. The temperature must have been over 110 degrees in this business establishment which is a public health and safety hazard for its employees.

The owner who over charges me and is profiting from dishonest and unethical business practices can not provide a safe environment for her employees really hit a chord with me today. I encourage anybody and everybody to boycott this business for the reasons I have...

will give minus 100 hundred stars to this cleaner . they destroy clothes by not knowing how to clean and press expensive clothing had a pair of linen pants and a shirt from gianfranco ferre totally destroy to the point of no return. when i got homw had to pout them into the garbage since not even good to donate to revivals.

the lady/man who works there should be send to learn manners at a finishing school before he/ she deals with the public again. is shameful to be treated so wrongfully by someone who does not belong working with the public.

am a gay man and have no problems with what ever anyone wants to do to themselves but somehow the hormonal drag quenn should be removed immediately from the premesis ..

what a shame that such a great dry cleaners has change so much right after was sold to nrew owners

will no recomend it to anyone not even top someone i do not like....

ALL BAD!! I brought two items in to have alterations done, my ticket said they would be finished Tuesday after 4. I attempted to pick them up Tuesday and they were not ready(not a huge deal). I went back on Saturday and one pair was ready but another went missing. They found the pants after about 30 min but they hadn't been pressed, they said they could have them pressed by Thursday. Once the person realized what they just suggested, they offered to press them right away. After about 2 minutes under the iron (these pants were not supposed to be ironed) the person came back and charged me. No apology. The alterations were done poorly, the pants the person ironed will not be wearable due to burns from the iron and the price for the service was very high. So after waiting an additional 4 days I had to wait another 30 min to pay $46 to have two pants...