Courtyard by Marriott Palm Springs — Hotel in Palm Springs

First off, let me say that my husband and I were staying at this hotel because we were working a booth at the Convention Center. Our days were long and we didn't have a chance to get away from our booth in order to eat.

Problem #1: The Bistro was open until 10:00 PM. When I went in a bit before nine, the woman working there bit my head off and said, "If you want food, you are going to have to wait awhile! I am all by myself and there are four orders in front of you!" So I waited a good 15 minutes. She never again acknowledged me in any way. I gave up and went up to my room. I did call down to the front desk to alert them as to how I was treated. The person at the desk did take my food order and call me when it was ready. However, one would think that if there is a big event at the Convention Center that the restaurant would be better staffed.

Problem #2: Shuttle Service. The shuttle ran every 30 minutes to the Convention Center. Okay, that's good. However, admittedly, we got down about a minute after it had departed. Can he take us when he gets back, I asked? The lady at the desk said we would have to wait until the next shuttle a half hour later (which would have made us late). I asked, why every half hour? The Convention Center is about a 5-minute round trip by auto. Sorry, she said. That's our schedule. So we started walking in the Palm Springs heat. We were about a 100 feet from the hotel when the shuttle passed us on its way back to the hotel. We watched the attendant park the van and head inside. As a side note, when I have stayed at the Courtyard Marriott in Houston during Quilt Festival, the shuttle runs continuously back and forth as long as people need transportation. Again--some common sense in favor of customer service should prevail during events at the Convention Center.

I am a Marriott member and travel 5-8 times per year to Quilt Shows across the country. Whenever possible, I book a room at a Marriott hotel. We will be back to Palm Springs next year for the Quilt Show sponsored my Mancuso; however, I am going to think twice before booking us into the Marriott...

On our last stay on 12.31.17, We were accused by Mario (asst. mgr.) of smoking in our room and billed $250.00 2 times without any warning. We were told the curtains and bedding would need to be replaced and that the room would be out of commission for a day. Ironically, my wife and I have NEVER smoked in our lives. In fact, the room smelled like natural gas upon arrival. I deeply regret not reporting it to the front desk, but at check in they told me they only had this room available. I figured because it was new years eve nothing could be done, so we aired out the room by opening the slider and front door. After not getting any help from hotel management I was forced to contact Marriott corporate office, then the story changed and we were now accused of smoking in the room because ashes were found outside the room on the balcony. I spent a half a day getting my money back. Mario (asst. mgr.) refused to refund us and Jessica (hotel mgr.) NEVER even bothered to call me back to address the issue. I had to call corporate to get results. Only then did they agreed to refund my card but it would take 5-7 days to complete. I was bothered by that and when I had the audacity to ask for the charges to be returned & released immediately and put things back as they were before the incident, I was told by the corporate representative not to rock the boat because "the hotel can change their mind". I thought she was joking, Courtyard by Marriott Palm Springs California made my wife & I feel like hostages or prisoners of our own life by stripping us of our freedom & use of our own credit card by putting a 5-7 day hold on money that should have never been taken in the first place. WARNING!!! DON'T STAY AT...

My son had a nose bleed, I used two towels to clean his nose. We had dinner in our room because only take out is possible at restaurants and then had breakfast in it the next morning. Two trash bags were filled with trash and the rest was left on a desk because the room only provided two trash bags. Everything was left in a corner along with a $50 tip for the cleaning staff. I was charged $6 for water, $8 for parking and $158 for cleaning fee besides the room rate. I spoke to Mario, the hotel manager and when asked for an explanation about the charges he said it was because all the towels were used and those were not reusable (which I totally understand), but then when I explained to him why and how many were used he responded that he didn’t know nor did he care about how many towels were used, or why that much trash was left in the room. He also said there was more trash than what I was saying, hence calling me a liar but when I asked him how many bags of trash were left he said he didn’t know. Mario then went on to insult me saying that I was not going to get back any kind of refund because it wasn’t his problem that I had decided to get a room for the night to go TRASH MYSELF in it. The level of disrespect in which I was treated by this individual’s unprofessionalism was unnecessary to say the least. The hospitality industry is currently suffering from the effects of the Covid pandemic at a level that most can’t even imagine and when people like Mario who’s level of ignorance was fully exposed during our conversation are placed in such important positions where they come in daily contact with their guest but have no clue about the meaning of GUEST SERVICE they end up hurting the...