Geek Squad — Local services in Panama City

Went to Best Buy to get a replacement charger for my laptop. The guy from the computer section sent me to the Geek Squad desk. Two 'geeks' were helping customers and two customers were waiting. I asked whether one had to take a number or sign a waiting list and was told just to wait my turn. Approx 20-25 min passed when it was finally my turn. In the meantime another lady had arrived with her laptop and hollered at the 'geek' (guy with glasses and scoliosis) who was about to help the next in line (me!) what customers with appointments had to do. He asked for her name and checked his pc and told her to come to the counter. I expressed that I was waiting now for over 20 min and just wanted a charger. These items were displayed right behind the 'geek'. In a very rude manner, he turned towards me and stated that I can make an appointment for that! Naturally, I was so pissed that I left the store and I WILL NOT EVER SET FOOT AGAIN in this place. I went over to Office Max and...

Do not take your computer here. Run. Brought my computer in with a cracked screen. I was told that it would cost more to fix the screen than I paid for the computer, so I decided to buy a new computer and have the data transfer it from the old computer to the new computer. I left the old computer and a new computer with Geek Squad for the data transfer, however, they could not do it because of a bit Locker that I needed to get for them. Meanwhile, I found someone else to fix the screen for cheaper, so I returned the new computer and got the old computer back. Once the old computer was fixed, there is an issue with the motherboard and the display was still not showing. The old computer worked fine before The Geek Squad took it apart to do the data transfer. Now I have to buy a completely...

I had an issue with my laptop- called Geek Squad this morning and got an appointment for 1:20 pm today. I had The Best customer service experience with Christion (spelled just like that) who not only knew how to solve my issue- he then took the time to walk me through doing it myself in case it ever happens again and wrote down every single step of the process for me per my request. He was so nice and so knowledgeable and I want to say Thank You! I had thought that great customer service was a thing of the past- but Christion proved to...