Vesper Bar — Local services in Paradise

My wife and I sat down at the Vesper Bar because a friend recommended the weird Szechuan flower thing. Our bartender was Jennifer. She was very cordial and sweet. She advised us we were at the wrong bar and that the Szechuan flower is part of a drink at the Chandalier Bar. "Oh well, this is a nice setting for a drink," we thought and ordered a few drinks per Jennifer's recommendation. We had some banter with her, and upon learning that we tried to get into Lotus of Siam for Thai food (which was a must-do for our visit to LV) but could not make a reservation because they were full, Jennifer's smile turned to a straight-faced look of wonder..... She thought for a minute and said, "I have a friend who works there. Let me see what I can do."

She left the bar and came back a few moments later to inform us that her friend had made us a dinner reservation.

I could not believe it. Jennifer went well above and beyond.

Jennifer demonstrated more than anyone could ask for in regards to amazing service. AND she made some terrific drinks. She was so nice and helpful.

This bar has such a great ambiance and, obviously, the staff is on point. We will be returning next trip and will be staying at the...

While the staff at the Cosmos Hotel were warm, attentive, and amazing, the staff at this bar were the opposite. My girlfriend had a poor experience and left feeling belittled and ignored. When we raised the issue, the hotel staff escalated it to the food and beverage manager — who only made things worse. His tone felt more like an interrogation than an attempt to listen, leaving us feeling dismissed rather than heard.

It’s bad enough to have a bartender with a bad attitude, but having a manager mirror that behavior is unacceptable, especially at such an expensive bar.

A note to management: hospitality isn’t about the customer always being right — it’s about making sure guests feel respected and valued. On both counts, you failed.

I also can’t understand how the attitude between the hotel staff and the bar staff, located right next to each other, can be so drastically different. “Disappointed” doesn’t even begin to describe our experience. We won’t be...

I usually walk right past "lobby bars" because I assume they don't have as much to offer as restaurants or lounges, except for the Vesper Bar. More specifically, a bartender named Alejandra. Though she almost looks too young to serve alcohol, she is one of the most knowledgeable and charismatic bartenders I have ever met. She has a genuine appreciation for classic cocktails and their stories, and is always willing to offer suggestions of what to drink without being intimidating or condescending. Because of her, I have tried numerous kinds of cocktails, wines and even beers that I likely wouldn't have without her expertise. I have seen her hit it off with all different kinds of people, finding a way to connect with each one of them and ensuring they have a great time while seated at her bar. She is an "on-call" bartender, so she is not always at Vesper, but keep an eye out for her working at almost any of the bars at The...