Creative Furniture Galleries — Local services in Paramus

I bought and received living room dining room and bedroom furniture from Creative Furniture in Paramus last year - 2022. It took me a little while to post this because I didn't want to post with raw emotions and I was preoccupied (see below).

First, the positives: their furniture is gorgeous and very well made. Their delivery service was customer friendly and convenient. And I'm getting lots of compliments on all the pieces in my home.

Why I wouldn't recommend them: 1.) There were never more than 2 sales people in the store at a time -- and usually only 1 pers9n -- so I waited a LOT each time I went in and felt rushed in most interactions when I did have their time. There was a lot of glad-handing and good natured banter but never seemed to be enough time to ask questions and then think without then having to wait another 20 min to talk with your salesperson again - which is important when you're talking about spending those prices. 2.) They require large deposit or full payment upfront. 3.) Their return policy stated that changes could be made prior to delivery, and the manager there restated that policy when I went in person to ask about making changes to my order - "As long as the items haven't been delivered, you can make any changes you want." So when I lost my job and called to ask about canceling my order, I was disturbed and confused when they told me I could either cancel and receive a credit for 80% of the price or take delivery of the order...but couldn't cancel the order. So upon losing my income, my options were to not get the furniture AND lose 20% of my money OR get the furniture. Since they already had my money, I was at a disadvantage. I asked for options but got nothing MEANINGFUL. If I could have actually had a conversation with anybody that wasn't contentious, perhaps they might have thought about offering me some options to keep me as a customer. I should have filed a NJ consumer complaint and probably will still because their policy is stated right on the invoice, but I was a little busy at the time!

The worst part was that it took WEEKS - more than 1.5 months - to get the matter resolved because no one would call me back or answer my questions when I reached them. Either the manager needed to answer my question but wasn't there, or the owner needed to be consulted, or the same questions were asked repeatedly over multiple calls weeks apart. Emails were not answered any better. It just reeked of avoidance and unethical if not improper consumer treatment, especially given the broader economic circumstances. What's so sad is that I was told the manager was sick, and so I waited longer than I normally would have between calls and emails, and when I did contact them again (because he NEVER called back when he said he would), I would ask him how he was doing and express concern. It seemed like a practiced routine of avoidance. (Not once was there any acknowledgement of my situation, so why I felt the need to care, I don't know.)

The irony of the situation is that if they had handled my situation completely differently, not only would I have EVENTUALLY taken delivery of the original order and felt fine about it, but I would likely be buying my furniture from them for the next several decades because I'd feel loyal to a company that treated me right. I would also certainly be referring other people to them. Instead, I'm writing a review suggesting people shop elsewhere and filing a consumer complaint. I don't know who the owner is of this store but they've got work to do. It is really...

Walking into Creative Furnitures was such a wonderful experience, and a big part of that was thanks to Jimmy. From the very beginning, he made me feel completely comfortable. He never pressured me, never hovered—he just let me look around freely and was always there with helpful ideas whenever I asked. His suggestions were thoughtful and creative, and he even helped me with measurements to make sure everything would look just right in my home.

What truly stood out to me was how supportive he was even after my purchase. I started second-guessing myself about the shape of the furniture and went back thinking I might have to exchange it. Jimmy didn’t make me feel bad or like I was an inconvenience. Instead, he patiently walked me through my options again and reassured me until I felt confident. In the end, I realized the set I originally chose was perfect for me—and now I couldn’t be happier with it. I’m so thankful Jimmy was there for me through the entire process.

And beyond the incredible service, I have to say that Creative Furnitures has the most delicate, modern, and beautifully designed furniture with amazing quality. Every piece feels unique and special, which made the whole experience even more exciting.

I can honestly say I left not only with furniture I love, but also with such gratitude for the way Jimmy treated me—with patience, kindness, and genuine care. If you’re shopping for furniture, I highly recommend Creative Furnitures, and especially Jimmy. He will make sure you...

I recently purchased a dining table from Creative Furniture in Paramus, and I couldn't be more pleased with the entire experience, especially with the help of Genrietta. When I first inquired about the table, I was told it wasn’t available for immediate purchase, with only one on the showroom floor as a sample. Despite this, Genrietta went above and beyond to ensure I was taken care of. She offered me a great discount on the floor model, and I decided to go ahead with the purchase.

True to her word, the table was delivered to me safely and in perfect condition. It arrived without a single scratch or blemish, which I greatly appreciated. The whole process was smooth, and I’m thrilled with the quality of the dining table as well as the excellent service provided by Genrietta. Highly recommend Creative Furniture in Paramus for their great selection and attentive...