L'Occitane en Provence — Local services in Paramus

Yesterday on 12/11/2024 I had a very disappointing experience at L’Occitane that I feel compelled to share. With my hands full of bags do to Christmas shopping, I walked in and was greeted by Jackson. She started to help me; however, I noticed she felt type nervous in her recommendations, and was looking at Pam who I guess is her manager, who never acknowledged me or helped Jackson, because she was so busy looking at her computer. Poor customer service on Pam’s part. After making my way to the register to pay for the item that Jackson assisted me with, I noticed there was a tall floor basket filled with items. I expressed to Pam since she was closer to me than Jackson was that I couldn’t get to the register because of the basket, Pam looked at me, and turned away to her computer again. I took it upon myself and moved the basket. Boxes on display accidentally fell, Pam rushed to the display and said my bags dropped the boxes. I explained items fell due to the cluttered set up around the register. Instead of understanding the situation Pam I guess manager, seemed more interested in placing blame than addressing the issue professionally. I was taken aback when I noticed Pam speaking about me behind my back to Jackson which made me feel disrespected and unwelcomed. It’s disheartening to see a business operate in such a way, where customers are not treated with courtesy and respect. I expect a more supportive response especially in a situation that was clearly a result of inadequate on their part. Instead I was made to feel as though I was at fault for something that was beyond my control. Overall my experience at this L’Occitane location was extremely disappointing. I hope that management takes this feedback to heart and works to improve their customer service and training for staff. I certainly will think twice before returning to a place where I felt more like a nuisance than a...

If you don’t mind being judged and mistreated in comparison to other customers based on how you look or dress, than this is the shop for you! I apologize sincerely for having tattoos and being dressed casually, so I went in to buy some things for my mother for Christmas and there was an older Asian woman, who purchased less than me, and yet they were happy to wrap her gifts and give her extra paper. We bought the same set in a box, and I actually bought additional items more than her. The sales ladies were happy to wrap her gifts but after I asked; I assume she was a manager, refused the sales girl to wrap mine.. it was a very uncomfortable interaction as if she just wanted me out of the store. I hope the women that work in that store learn how to be more inclusive of diverse customers, and less snooty and condescending to people who actually spend a bundle on their product. Will be shopping online...

Last night my husband and I stepped in this store, we went in to just grab some products we usually get. We were greeted by this wonderful employee she was Albanian. She took her time to explain facial products, gave us testers to try at home and showed us how to use them, she did all of this casually in a conversation about work, life and everything in between. What a refreshing 20 minutes, even though we are in the middle of a pandemic, I forgot about all the world’s problems for a brief time. Thank you for everything. We will definitely be back and we’ll make sure to be there when she is on...