RazerStore Paramus — Local services in Paramus

I recently visited the Razer Store located in Westfield Garden State Plaza, and my experience left me thoroughly disappointed and frustrated. The primary reason for my dissatisfaction was the behavior of an employee named Harold, who aggressively upsold unnecessary products during my visit.

Upon entering the store, I was initially excited to purchase a Razer Viper Mouse. As a new customer to Razer, I was eager to explore their range of products. Unfortunately, my excitement quickly turned to regret as I was attended to by Harold. From the moment I walked in, Harold seemed more interested in boosting his sales figures than genuinely assisting customers.

Harold successfully coerced me into purchasing a wireless charger, an item I hadn't even considered. His pushy sales tactics made me feel uncomfortable and pressured into making a purchase I didn't need. Regrettably, I gave in to the pressure, trusting Harold's supposed expertise as an employee of Razer.

However, my regret deepened when I got home and realized what had happened. I didn't require the wireless charger at all, and I felt cheated out of my hard-earned money. Feeling deceived, I decided to contact the store and express my dissatisfaction.

To my relief, I was able to speak with the store manager, Ryan, who apologized for the unpleasant experience I had endured. Ryan assured me that I could return the unnecessary item, which I intend to do promptly. However, the fact that this issue required me to make an extra trip to the store for a refund was frustrating and inconvenient.

What disappointed me even more was that it appeared Harold's behavior went unchecked by the management. If Razer values its customers and their trust, it is crucial that employees like Harold are either spoken to or re-educated on the importance of providing honest assistance and not resorting to high-pressure sales tactics.

In conclusion, my visit to the Razer Store at Westfield Garden State Plaza was marred by a pushy and manipulative employee named Harold. While the store manager apologized for the inconvenience, the overall experience was unpleasant and left a bitter taste in my mouth. I hope Razer takes this feedback seriously and takes measures to ensure that such incidents do not recur, as they tarnish the reputation of an otherwise respected brand.

Update: 9/13/23

First and foremost, Ryan facilitated a hassle-free refund for the wireless charger I had purchased under pressure from Harold. This act of promptly addressing my concern and ensuring my money was returned demonstrated a commitment to customer satisfaction that was truly commendable.

What set Ryan apart was not just the resolution of the issue but also the genuine apology he offered. He acknowledged the discomfort and inconvenience I had experienced during my initial visit, and his sincere apology reassured me that Razer values its customers' trust and satisfaction.

Ryan's exemplary customer service has completely turned my opinion around, and I am now genuinely excited to continue my relationship with Razer. Thanks to his professionalism, understanding, and commitment to customer satisfaction, I have full confidence in Razer as a brand. I will certainly be returning to the Razer Store in Westfield Garden State Plaza for all my gaming peripheral needs.

In conclusion, Viper Mouse is very nice. I'm having great...

Jimmy was incredibly helpful to me & my bf. I've never seen a razer store before and, honestly it was impressive. Jimmy talked us through the stats for everything, helping us to compare and make informed decisions. We were able to demo the haptic feedback, yet there was an issue with the headphones, which after a few minutes of calibration Jimmy was able to fix for us. Honestly very impressive, I might have bought them if I was into headphones, but when I mentioned I use In-ear-monitors, Jimmy introduced me to the razer Moray, their new IEMs. I wanted to wait until now to try them on at home and test them to see if they are good.

As an Audiophile, I can certifiably say they are of excellent quality. They come with a wide assortment of tips, both silicone and foam, preinstalled with medium sized foam. Its quality is incredibly impressive, listening to max quality songs on Tidal for testing and I can say I'm extremely happy to be introduced to them.

In short, the store was great, the associate was wonderful, and the products are absolutely amazing. I plan to return whenever Razer holds an event there, this is the first time I've ever asked to be put on an email list before the associate can ask If I'm interested in company...

Both times I’ve been in the Paramus store and they haven’t been busy, the guy with the green hair (I think I heard someone call him jimmy) never acknowledges me. I guess he doesn’t think I have money huh. As a person trying to buy accessories for my pc and having that worker look right past me is outrageous. To think we are in 2023 and yet we still have to deal with this kind of behavior today.

When I’m trying to buy headsets and cameras for my podcast and no help on which one I should get it’s silly. I rather spend my money at Best Buy or even order it on Amazon. I think that employee “Jimmy” needs to go back to training and learn customer service. I have worked in retail before as a manager and I would never let my employees act like this. If that Jimmy guy is that miserable maybe it’s time for you guys to take him off the sales floor. Jimmy is a bad seed that is not good for your store. Especially for the area we live in such a diverse area. At least there’s a black guy there now I see, hopefully he’ll be able to help me next time. I’m sure he won’t look past me like that other...