Floor & Decor — Local services in Parsippany-Troy Hills

An absolutely exceptional experience from start to finish! Our recent home renovation project, which included new bathrooms and flooring, was made incredibly smooth and stress-free thanks to the amazing team at Floor & Décor, Parsippany, NJ

First, our designer, Brian, was fantastic. His expertise in design and selection was invaluable. He helped us design our bathrooms and guided us through the perfect selection of tiles and vinyl for our flooring needs, making sure everything was cohesive and beautiful.

The teamwork was equally impressive. When it came to logistics, manager Tiffany was extremely helpful in coordinating a delivery from another store to ensure we got all the materials we needed on schedule.

The standout star of our entire experience was Ali Choudhary. From the moment we started looking at vinyl flooring, he was an absolute pleasure to work with. He patiently walked us through the different types of vinyl, explaining the pros and cons of each, and provided an honest opinion that was truly instrumental in our final decision. When we realized his store didn't have enough stock for our project, he didn't hesitate. He immediately got on the phone, called other stores, and personally made arrangements to get the remaining quantity for us. He even held the stock for a slightly extended duration to fit our project timeline. When our plans later changed and we needed even more material, Ali was there again, making calls to multiple stores to secure the additional quantity. His dedication and willingness to go above and beyond were truly remarkable.

I would highly, highly recommend this store. The combination of excellent product selection and top-tier customer service from professionals like Brian, Tiffany, and especially Ali makes it our go to place for our future projects. Thank you all...

Beware of Scamming Employees at Floor and Decor, Parsippany

I recently had an unpleasant experience at the Floor and Decor store in Parsippany, and I want to warn other shoppers. My total came to $3,286.89 on the handheld scanner, and a $350 discount was applied to my purchase $2936.89 was the total. However, when I proceeded to pay at the cash register, the total was suddenly $4,298.00.

I confronted the employees—Ali, Tiffany, and Brian—and none of them could provide an explanation for the discrepancy. After some back and forth, they finally admitted that there was an issue with the handheld scanner. In the end, they asked me to pay $4,220.00, which was still higher than the original amount. I asked to see manager Dino who was in his office but they refused to let me talk to him. By the way I spent 4 hours from the selection to purchase. These three employees have no respect for customers. This is the first time I shopped here and it will be the last time for me.

This experience left me frustrated and disappointed, and I urge others to be cautious when shopping at Parsippany Floor and Decor. Make sure to double-check all prices and totals before proceeding...

I came to the store to purchase tile. I was immediately greeted by the manager she I thought was a nice surprise. Then an associate came over to help me. After taking his advice and deciding between multiple tiles he helped me make my decision. He then loaded the tile for me, helped me with other items like thinset and grout color. My experience from start to finish was great. The team there was very helpful and I will shop here again. This is the exact opposite experience I get from places like Home Depot!

If you need any type of flooring this is the place to go! And if you need anything speak to Ali, he’s the...