European Auto Hause — Local services in Pasadena

Took a car with electrical issue, having problem to start. I drove it all the way there as they were supposed to expect me. Waited 10 min inside the office while they finally manage to pay attention at me while car was left outside on running engine. After 15 min they finally looked at the car outside starting to wave at me through the window. Car apparently started to smoke during my wait. Nobody touched it. They waved at me for 2 min and nobody dared to turn it off or come tell me whats going on. It could have burned. When I got outside the office realizing whats going on they started yelling at me for bringing them a none-starting car. Apparently during my wait in the office another component burned. After they finished yelling at me for bringing them a car they are supposed to be specialized on, they asked me to authorize them $1000 to tell me what the problem is before the repairs. I thought they are joking. Nobody has ever asked me for such sum to check on my car. This guy Sean got mad at me for not giving him $1000 to check on it as Fares already agreed over the phone to check on it without mentioning an amount like that. It was an absurd situation. I stayed there for 1h trying to figure out a way to deal with them and my none-running car. I ended up taking a cab After 2 days they asked me for $2500 to fix it. Of course I said no and towed my car back.

Whoever says these guys are "reliable" or "good at what they do" is an idiot. People go there to replace brakes and change fluids, things every 16 y old could do on his own and they think the shop is fantastic. When you come with serious problem on your car they act like that's their very first car to fix and unable to handle customer asking for amounts $1000 for diagnosis.

All reviews below are fake. Barely a few state the matter of their car problem. This place is a scam. Fares and Sean are incompetent clowns. This place is not a European AutoHouse, they should change the name to "Brake service and sometimes more". You go there,...

I went here because of a friends recommendation. I had my check engine light appear on my VW and I've done pretty much everything and I don't see anything wrong with it. When I run the diagnostic it was pointing at the gas cap, but every time I reset it the light come back on. So I finally decide to take it to the professional just to be sure that I'm not missing anything. I called and made an appointment. It was so easy and the person on the other line was very helpful. I made an appointment for the next day. As soon as I got there I was greeted by one of their mechanics and explained to me what they were going to do. A few minutes after, the lead mechanic went and talked to me. He explained everything to me and was straight to the point without any other hoopla's. Apparently it was the gas cap so I just decided to have them replace the gas cap. It only cost me less than $150 dollars with the diagnostic and the gas cap. That's pretty cheap compare to taking your car to the dealership which will cost you an arm or a leg. I highly recommend this place. They are experts when it comes to...

I’m impressed with European Auto Hause. I’ve been taking my car there for over 6 years and their service has been excellent every time. Sean and the team are the only shop I trust to work on my car. As a car guy - someone who usually works on my own cars - it means a lot to me that they have consistently very high standards and do excellent work. Audis are complex and special cars as it is (which is why I entrust it with Sean). This particular car is very rare in the USA, it’s not something you’d trust a dealer or even most specialty shops to work on. European Auto Haus’s knowledge is extensive. Having someone who knows these cars can saves a lot of time, grief, and money because it's done right. They’re also incredibly honest, forthright, and overall very easy to work with. Highly recommended. So if you're looking for a great Audi shop that does great work with integrity and is honest, European Auto...