Furniture & Mattress Gallery — Local services in Passaic

My girl and I went to this place looking for a good mattress. The salesman that helped us out was Eddie which I believe is the owner of the place. He was very nice and helpful when it came to buying our mattress. He also gave us a good deal on the soft mattress we decided to buy. He had said it was going to get delivered between 2-3 days at no extra charge which was awesome. Delivery day came and sadly we got the wrong mattress. I contacted Eddie which apologized for the mistake and he made sure to make the corrections. Mistakes happen, a week went by and no update on my mattress, had to contact the owner again. He explained that the mattress was being made and that it will soon be delivered. I waited patiently and next day the mattress was delivered, but guess what? The wrong mattress again! At that point I wanted a refund called Eddie explained everything and told him I wanted a refund. He couldn't believe it either. Within a few minutes he called me back and he told me he was on his way with the correct mattress. Around 3:30PM he actually arrived in his personal car with my mattress. Even though they made several mistakes and i was at the point of asking for a refund this very nice guy Eddie made up for it. He personally brought the mattress inside and made sure it was the correct one. I would recommend this place if you're looking for a nice, decent priced mattress. Yes, they messed up several times, but made up for it. I love my mattress and very happy with it. Thanks Eddie!

Pros: No delivery charge (depends on the distance) good prices good mattresses

Cons:...

So where to start, if you're like me and wanted to try out a private business over those other big furniture companies DON'T go here. You may be thinking "oh this guy had a bad experience, the place is good" trust me they are Terrible. They change fees on you, tell you one week for delivery and it turns into 3 weeks. The people at the store say " oh yeah we'll get rid of your old furniture for a fee" then when it's the day of delivery they never show up, they answer your call after 20 attempts and can barely speak a word of English. They come to your home to install whatever furniture you bought, they rush like their life is in danger, leave a mess behind, leave garbage in your yard and of course you can't communicate because they don't understand English. If i could give a zero rating i would, PLEASE DON'T GET YOURSELF ABUSED BY THESE PEOPLE. Pay the extra $100 at another store....

I’m happy I pick up this store. I know them for long time but never make a big purchase. Since the beginning I was explained by the correct salesman about some pieces getting some time to arrive. Was up to me to make a decision. The expected time to received my furniture was in the range I was told. Only a night stand took 10 days more but no big deal. Delivery and set up was professional and neat and tidy. We are in the middle of a very hot summer like never before and we asked the guys to stop for some minutes giving them cold water. They are human who deserve respect because their job is not easy. I don’t understand people complaining for a ripped bag or one day late delivery when they are at home looking somebody else doing the job. I think the name of the driver is Uriel and the name of the salesman is Alberto....