Verizon — Local services in Patton Township

Salesperson was nice and friendly until I said I wasn't buying all of these extra things and just upgrading my phone. The phone I wanted was out of stock for 64gb...I said ok order the 32 gb version. I later checked and found that the website allowed me to select a 64gb version so I attempt to to stop back in because I was wondering why I had been told otherwise just hours before. The GM came up as I entered and asked my problem. I told her I was upset because I found the product online and available. She said ok, and headed to the back to check out the problem, she came back with the biggest attitude (I forgot state college has terrible management) and was basically yelling at me that I must be wrong because the stores would get them before the website. I asked if she wanted to see I'd show her and she said I could do nothing until the phone came on and I'd have to return it myself. She acted as if I was a jackass. I was rather frustrated at the treatment but what could I do? I left and went to my car to investigate, I checked the website and what was really an issue was the website allowing me to select the phone in the color and memory I wanted and it was only available this way if the black was selected first and the 32/64 toggled after. It was near closing time and having noticed the error I had made I went back to go into the store and applogize for getting upset and to show her the error for future customers. She sees me coming and pretends she doesn't and proceeds to lock the set of GLASS doors. I said ok...so I walk to the other and she again sees me and locks the GLASS doors I knock as she walks away and she just ignores me and goes in the back. SERIOUSLY?? I never leave reviews but this really...

You'll all be shocked to learn that Verizon had provided me with a new low in customer service. Finally decide on getting the new phone, walk over to the store, and the infuriation begins. First I'm greeted by some slow person whose only identifiable task seems to be to get in my way.

Sales Rep: "What can we help you with" Me: "I need a new phone. I know what I want, I know the plan" Sales Rep: "OH well thats going to be a 45 minute wait"

I look around. They're not busy.

Me: "No, I don't think you understand. I don't need to chat. I don't need to make a friend/ I know what I want. I need you to swipe my Amex and hand me a new M8. Thats all." Sales Repo: "OH no you need to wait for a customer service consultation and right now the wait 45 minutes" Me: "Ok... So, how about I make an appointment and come back when someone is free for 34 seconds to hand me the box?". Sales Rep: "OHHHH GOD NO we can't do. No we don't have enough people here to take appointments" Me: "What about you, sir? You don't seem to be doing aqnything. How about I have you my credit card and you go get me the phone." Sales Rep: "Oh no, I am the greeter, I can't help you with anything" Me: "So let me get this straight, you're so busy that I have to wait, I can't leave and come back later, but you're not busy enough that I can make an appointment. And you, you're only function is to stand at the door and tell people that there is a wait... something which could be accoplished by something as sentient as a sheet of paper?"

Somehow, they've managed worse customer service than Comcast. I thought that was physically impossible...

(Original review 3/18/22) The short version of the story...Verizon messed up and kept insurance on my new phone bought in September 2020 "directly" from Samsung & I took the Samsung Care+ program because it's better and at the time cheaper! I told them I bought the Samsung Care+ plan.

Verizon had changed their invoices, so it's not itemized, therefore, I didn't know they kept charging me for this insurance!

This multi-million dollar company does not want to give me back the approximately $209.+ dollars they cheated me out of over the last 18 months!

I spent 2 hours on the phone with Verizon direct on March 9th, a supervisor never called me back on March 10th (as promised), and now the Verizon direct store in State College today pushes me aside (3-18-22)--awesome customer service, right?

I will 'NOT' give up that easily Verizon! (Of course, this is what they are hoping will happen!) I plan to call Samsung next to report the double billing by Verizon!

UPDATE 4/21/22: They may have replied to my review 1 month ago, but did absolutely nothing to resolve the problem. My definition of horrible customer service! I am not done yet...this weekend, I plan to stay on hold as long as it takes to get a supervisor from Verizon Wireless. I will update you on the next level of assistance.

BIG UPDATE...with all the complaints I made to date and they are "STILL" charging me for the insurance I did not authorize or want; so, no one has removed it from my bill despite my repeated complaints, really?

Update you all...