J. Andrew's Bridal — Local services in Peachtree City

I wish I could leave a glowing review of J. Andrew Bridal, but unfortunately, our experience was incredibly disappointing. As the Maid of Honor, I was excited to support my best friend in finding both her dream wedding dress and bridesmaid dresses. Instead, we were met with poor communication, misleading claims, and an overall lack of professionalism.

First, the boutique falsely claimed they had reached out prior to our appointment via phone, email, and text to discuss alternative options since the bride had already found her wedding gown. However, this was simply untrue. The bride found her dress just an hour before our scheduled appointment at J. Andrew Bridal—meaning there was no way they could have contacted her beforehand to make adjustments. This misleading claim was incredibly frustrating and felt like an attempt to shift blame onto the bride rather than taking accountability for their lack of communication.

Additionally, despite the bride booking a private appointment, which required a $150 fee, the boutique seemed unprepared and unwilling to accommodate the needs of our party. Rather than working with us to adjust expectations or provide an alternative service, they made it clear that our presence was an inconvenience. Even though we were willing to shop for bridesmaid dresses, we were later informed that this was not a service they typically offer on Sundays—something that should have been clarified in advance rather than used against us after the fact.

To make matters worse, instead of addressing our concerns professionally, the boutique ultimately decided to “part ways” with the bride as a client, issuing a refund but refusing to continue the business relationship. This response felt dismissive and unprofessional, as if they were unwilling to take responsibility for the poor experience we had.

Wedding dress shopping is supposed to be a joyful, once-in-a-lifetime experience, but J. Andrew Bridal turned what should have been a special moment into a stressful and disappointing ordeal. Brides deserve transparency, professionalism, and respect—unfortunately, that is not what we received here.

I strongly encourage future brides to consider other bridal boutiques that prioritize honesty, communication, and customer service. Your wedding dress journey should be filled with excitement and support, not frustration and...

I was really looking forward to this “lavish” bridal experience, especially after paying $150, but unfortunately, it fell flat. From the start, the energy was low, and the excitement I expected just wasn’t there. I was told that because of time constraints, I had to choose between trying on wedding dresses or bridesmaid dresses. Since I was only looking for a reception dress, I chose the bridesmaid dresses.

While I was happy they had the exact bridesmaid dress I wanted, the overall experience left a lot to be desired. To top it off, I was told that the $50 credit, which is supposed to go toward a “gown,” couldn’t be applied to a “dress.” I always thought “gown” and “dress” were interchangeable, but I guess not. It just felt like an unnecessary technicality.

All in all, for the price I paid, I expected better service and a more enjoyable atmosphere. The experience could have been so much better with more enthusiasm and flexibility.

Update: At J. Andrew’s Bridal, you say you’re all about creating magical experiences, but let’s provide a little context from the customer’s side. Nowhere in your booking process was it made explicitly clear that the $150 fee could only be applied to a wedding gown and not any dress purchased during the appointment. Your store carries bridesmaid dresses, so it was reasonable to assume the credit would apply toward a purchase within your boutique. If that wasn’t the case, clearer communication upfront would have prevented any confusion.

Now, about my appointment—yes, I had already found my wedding dress elsewhere (yay for me!), but I still came in as a paying customer, ready to shop and support your business. Your suggestion that I somehow took away from another bride’s “moment” is unnecessary. I wasn’t there for a free trial run—I booked an appointment in good faith, expecting a professional and welcoming experience.

If your upgraded appointments are strictly for wedding gown shopping, then perhaps it would be helpful to make that explicitly clear when booking rather than assuming customers will just know. Transparency goes a long way in ensuring a truly magical experience for everyone.

Wishing you the best in continuing to serve brides—and hopefully improving your communication...

EXCELLENCE PREVAILS! When I say excellent customer service is not old school and makes all the difference, here’s an amazing story. Sarah and I messaged back and forth for 3 days regarding a bride I’m assisting from out of state with gown appointments in Atlanta. Out of the 7 bridal shops I messaged, Sarah was the most attentive. Based off the customer service, we booked an appointment. My bride thought she designed the dress she wanted with an upcoming truck show at another bridal shop. I told her, we have to at least visit J. Andrew’s bridal shop since they provided such great customer service & I’d paid a deposit. Sarah sent a message confirming our appointment & I updated her on the brides top contender at another place. When we walked in, Dominique had us sit down while she pulled some dresses. I asked to assist the bride and she informed me, “ no need” she had it. This was a breath of fresh air since at the last salon, I worked as if I was a stylist helping my bride find dresses, and get in and out of her dresses. The 1st dress Dominique picked was absolutely stunning. It was completely different from the initial dress & different from what the bride visioned. I asked Dominique how she picked the 1st dress, as it was so different and she told me based off of what the bride described to her she wanted and the picture that was sent to her previously as top contender, she knew she had to come out knocking. 24 hours of going back to the other salon to try on the top contender again the bride ultimately decided after coming back to J Andrew’s. This was the dress that she absolutely loved & felt beautiful in. I am appreciative for Dominique sense of style and thinking outside the box for helping my bride come up with a dress that was completely out of what she originally wanted but ended up being the dress she chose, even after trying on the original top contender on 2 separate days. If it weren’t for Sarah’s initial promptness & continual follow up, we would not have made at a point to KEEP the initial appointment & made the over an hour drive to J. Andrews TWICE to ultimately say “yes...