The Home Depot — Local services in Peachtree City

I bought a pressure washer online from Home Depot Peachtree City, GA. 1. The store sent/delivered the wrong pressure washer, which was a less powerful and cheaper model. No effort was made by store to notify that a different product was being sent nor did they give a credit fir cheaper model. They were deliberately trying to pass off a cheaper model without notice. The delivery driver backed into my gutter over garage and dented gutter in. Upon arriving home and noticing mistake and damage I called Home Depot and was told I would have to return product to store to be corrected. I loaded everything up and drove 45 minutes to store to return product. At store I explained to clerk the entire situation, wrong product, no notice of price/product change and damage to property. The clerk coldly accepted and processed return without acknowledging any of the info I had shared and then directed me to another associate for damage claim. Associate took information and passed me off to a processing company. The delivery company, T-Force called to get info on claim. This was then handed off to Sedgwick Claims. During this time the representative that I was speaking with stopped communicating. I then receive a letter from a new individual stating that if I do not respond to them in 10 days my claim would be closed. I immediately called to discuss situation. No one answered call and I left voicemails with info. Only after calling back and stating on VM that I was calling before deadline did I receive a call back. The representative asked for photos and I recounted incident to representative. 8.I emailed photos of damage over to Sedgwick. I receive a letter from a T-Force, that has a letter from the 3rd party delivery van driver, the person that made delivery stating they did not do it, and therefore will not be doing anything about it. Home Depot delivery has so many steps to keep them off the hook for any damage to your property when they send 3rd party delivery. Home Depot, you should be ashamed of the systems that you have developed that causes the homeowners that are keeping you in business to be essentially punished for following your procedures to recoup damages that your company ultimately caused. Fail at customer service Home Depot. Your predecessors would be...

It's an average Home Depot, not a giant well stocked one (McDonough), or the smaller ones with nothing in stock (Jonesboro). The staff is typically helpful.

I did have a bad experience with a manager, Shaun, Shana, something like that. I needed a 32' extension ladder. They had 2 in that size with one having the rope nearly cut in half and the other dirty and had a few scrapes from clearly being used and returned. The tag had obviously been taped back on and it had several concrete handprints up the side. Rather than trying to replace the severely frayed rope, I went with the dirty used ladder. New, the ladder was selling for $350. This ladder wasn't new and it showed. I was ok with it being a dirty and scuffed, it's a ladder, but I'm not ok with paying the new full price for a used ladder. It was $350, not $20. Would you pay full price for a used product at $350? The associate at check out agreed that it was a used item but it was ringing up at full price. She agreed that it should be marked down and got the manager. The very angry manager came over asked "What's your problem?", with a scowl. I explained that I needed at 32' ladder. One ladder they had was essentially broken, and the one I had was clearly used. I wanted it, but it wasn't right to charge full price for a used item. She said "we don't sell used merchandise", to which I laughed and so did several other people in line. Getting very mad at this point she said "well, is there any damage?" I responded "Damage? Sure, there's several scuffs where it was laid down on a job site, most likely a concrete job based on the all the concrete handprints." I pointed directly at 3 of the scuffs and did a Price is Right hand wave across several of the concrete hand prints. She huffed, rolled her eyes, and said "give him 10% off and get him out of here". Very nice...

An acquaintance misplaced their phone at the register area. Went back to the register within 3 minutes and could not locate the phone. They asked the head cashier if she had seen it to no avail. The acquaintance went home and tracked his phone from their laptop to within 3 feet of the registers. I then went back to this Homedepot and again looked around the registers to no avail. I then asked to see the Manager. The manager came out and was no help at all, basically didn't care. We also had someone at his house still tracking his phone and it was still at the same location, still turned off but still at the registers. I asked her if she could check the security cameras and she stated that she isn't allowed. Sounded like BS but I gave her the benefit of the doubt. We went back to my car and called the local PD. I went back in to take a picture of the head cashier because we sort of figured she had the phone and she was nowhere to be found and I looked through out the store. Once the Police arrived we were on my phone talking to the person tracking the phone. Within 30 seconds of the officer walking in the phone was turned on and walking through the store, we had it tracking up the plumbing isle and lo and behold the manager was walking up that isle with the phone in her hand. I'm no rocket scientist, but I know BS when I see it walking. Both the Manager and Head Cashier need to be fired. I seriously wonder how long they have been doing this and what else have they...