Dunham's Sports — Local services in Pekin

The first issue I had today at my visit was the shoe dept rep was standing around talking to some friends for a long time about dropping out of high school instead of caring to help with questions on shoes.

The next issue was at the cash register where the transaction went through twice and I pulled it up on my phone right there. The first one went through bad because I accidentally pulled my card out too soon. When I realized this and showed the clerk I asked to talk to the manager to refund the second purchase. The manager at this location named Michael was very ride when trying to solve this issue. I clearly explained I didn't want to take the items of the purchase to just refund the second amount that got charged and I would call my bank about the first transaction to which he responded that he couldn't do. I asked him if a customer came in with a receipt to return items would they or would they not get a refund of their items? He stated they would. I then asked why I couldn't get a refund for those items then since I wasn't going to take them with me, wanted the second transaction refunded, and wouldn't be taking the cleats with me? His response was that it was because I didntdihave a receipt which i countered with telling him its because it wasn't printed yet or hadn't been handed to me yet and then I pointed to the computer screen and showed him where it said the amount was just tendered. He still argued saying that they couldn't do anything about it even though I clarified on several occasions that I wasn't talking about the 1st transaction that got taken out of my account even though it didn't show as tendered on theirs. Through more arguing I told him if I couldn't get the second transaction that showed as tendered on their screen refunded that I would have to report it as fraudulent activity and that's when he said I could just take the items and go to which I then again explained I didn't want the items. The original clerk finally stepped in and said that all I wanted done was for my transaction to be cancelled and then refunded which is when he finally said "we could do that but thats not what shes been asking" which made me laugh and explain it was exactly what I had been saying the whole time and I wasn't sure how that was mistaken, misinterpreted, or was hard to comprehend- which he then continued to repeat over and over "no that's not what you said" like a toddler trying to argue with a sibling. The cashier then asked me if I was sure I didn't want the items and I told her no I didn't want to purchase from a store wise manager was so brusque and ill-mannered to which Michael then shouted out "good cause we don't want you here". We will not go back again because of Michael. Considering we have a family that uses a lot of sporting equipment for having two kids in hockey, another kid in football, and a home gym that we add to frequently Michael has cost Dunham's Sports of Pekin, Il a lot of business not only from us but a lot of our extended family as well after taking this to social media about it as well. Corporate will be written a formal complaint as well as receiving a call about this indiscretion during their...

Service was horrible staff was rude and in informational I know illinois isn't the best place for firearms or firearm components but if u sell the stuff then educate yourself it ridiculous. I asked for an item and because they didn't sell it he just walked away all rude as of I was done but wasn't I wanted several things waited at gun counter with 3 other gentleman waiting to be helped before o just walked out. Worse place ever go to your smaller local dealers. If they had a worse rating then 1 star I'd...

I stood at the counter for 10 minutes got no assistance When I told the cashier as I was leaving the store without making a purchase she smirked like to badd for you Not very happy with my shopping experience at your store. I was there to make a $349 purchase and got no help to complete transaction. There was maybe 7 customers total in the store so it's not like they were too busy to help a...