Regency — Local services in Perris

On 12/21/23 as I was entering the gate entrance the gate malfunctioned and crashed my car. It popped my tire and scrapped the right side of my passenger door. Luckily I had neighbors that witnessed the incident and help me change my tire. I called the office as soon as it happened and went looking for the manager at her apartment to make my report. A male opened the door and stated she wasn’t home but would relay the message. I continued to leave messages and stopped by the office on a daily basis but it was always closed even though businesses hours state 8:30-5:40pm. I didn’t get a call back until the first week of January and all I was told was a report would be filed. It’s been a month and I have no update. I’ve called the corporate number multiple times and left multiple messages and still no one has had the audacity to contact me. I recently went to the office and and asked the manager for another update. She said she knows I’ve been calling their corporate number but the owner doesn’t care and won’t be doing anything about it. This place is a joke things never get fixed right, and they could really care less about tenants incidents and concerns but don’t waste time in increasing...

This place is roach infested . I thought it was a reasonable price but moving into a infestation was not what we signed up for . I’m really sad about this. There has been notes that Cecilia was rude and that she did not get return phone calls but I have not had an issue with that . She has been doing her best to resolve our problem and returned our phone calls always. I would recommend inspecting the room before moving in . I’ve had to pay out of pocket to get proper fumigation for the place to get the job done right because the contracters who spray for roaches don’t do a great job . I will say on a positive note the neighbors are super peaceful , everyone seems to mind their business , it’s family oriented , and the regional managers and Cecilia here are kind . I just wish this apartment was roach free 😭 I give this place three star only for the manager and regional manager...

apartment had roaches since day one plus the manager always have an attitude whenever we go up with something like if people is living for free and it's not paying rent...