Escape Room South — Local services in Peters Township

I went to the escape room south with a bunch of friends for their opening night of their farm themed escape room. I’ve been to a few escape rooms so I wasn’t new to the process. I really like how this facility in particular has an icebreaker of sorts before you enter the room to kind of train you for what kind of puzzles you’ll be looking for. I was however a little disappointed when we entered the room and one of the very first clues was left open. While it might’ve advanced our escape time a little bit, it really threw us off because it didn’t appear to be a clue because it wasn’t assembled, it was just there. Then about halfway through there was another misplaced clue. When we talked to the owners about it afterwards they indicated that they would have us back for another run when the theme changed (we thought we were getting a complimentary pass due to their error). We got an email coupon for like $5 off. :-/ Overall I enjoy this escape room, it’s location, the complexity of the puzzles and the employees. It is not the most organized or in-depth escape room that I’ve been to but I would...

Terribly Unprofessional. If I could give zero stars, I would. We called Sunday night to make a reservation for Monday evening, talked to a woman on the phone, everything was perfectly set up for a 7pm reservation on Monday. The person from our party who booked it received an email during the day on Monday saying they were closed and we were automatically re-booked for 7pm Wednesday. After calling and talking to the same woman on the phone, we got it figured out that they were in fact open and we could come in. Showed up. Doors Locked. No one is there. After calling 2 times, with no answer, the same woman picked up my 3rd call. Stating they were in fact open, discussed why my reservation was changed, and said “Let me call the girl who should be working to see if she can come in for your guys.” No. We asked for a refund, and will...

We’ve done many other escape rooms and this one was very disappointing. Our game master (Addison) wasn’t enthusiastic about explaining the backstory of the room and basically went through the motions and spoke super fast so it was hard to understand her. When we asked for clues, she was slow to respond and had us explain what we had solved already which wasted valuable time. In other rooms we have done, the game master was watching our progress on the camera and could jump in exactly when we needed a clue and knew how to help. At the end of the game, we asked if she could show us how to solve the puzzle and she rushed us out that she had to set up for the next group. In other escape rooms, there has been enough time between groups to reset the game plus still explain the puzzles.

Overall, a very disappointing experience...