Bluemercury — Local services in Philadelphia

Two stars only for this one associate who helped me before. More on that later…. BUT ZERO STARS FOR THE STORE & OTHER PERSONNEL. Came in on a Sunday looking for eye shadows. The banner by the store said that they had some 30% deal going on, store was empty, and had two associates on staff. When I came in, they were loudly discussing how someone said something to them and how they were upset ( the usual “she said he said”…). I went to one of the make up stands to see what eye shadow it had. The samples had VISIBLE DUST AND HAIR IN THEM. I went around to more stands, looked at skin care stuff too. Really wished one of them would break from their drama & help me, but no. No other person walked in, I was the only one, but none of them paid any attention. They also never told me about that 30% deal. I came in here before on two occasions & there was this one associate, cute blond young girl, who would always help me. And I bought multiple things both times! And because of her recommendations I made a third purchase online. But this time she wasn’t there, and those other associates didn’t help me, and I really needed help picking eyeshadows. So I walked out without a purchase.

I will...

I was really excited to finally find a BM near me. The store itself is GORGEOUS and had all my usual brands. My experience was unfortunately negative due to the lack of customer service, or even acknowledgment. I walked in and smiled to the sales associate who was occupied with a clearly well known customers baby. Although it was just myself and the known shopper in the store, I was never acknowledged or asked if I needed help. I did attempt to grab her attention while trying to be respectful to her existing conversation but she was keeping her back to me. I was hoping to re-up my La Mer, get some recommendations for hair care, and buy some home items from Diptyque and The Nest. I felt like a nuisance to the associate for having to scoot around her obsessively complimenting her favorite customer and overall left feeling invisible. I was not going to spend the money with an associate who ignores customers,...

I shop at Bluemercury more often than i'd like to admit, so often that me and the staff are on a first-name basis. I always have the pleasure of experiencing exceptional customer service from Karlyn. Anytime I reach out with an inquiry, Karlyn displays a level of attentiveness and professionalism that truly impresses me. Karlyn always goes above and beyond to ensure that my needs are met. She has given me amazing recommendations whether its in regards to skincare, haircare, fragrances etc and every time I walk out having purchased what products she introduced me too. Karlyn's dedication to providing top-notch support is truly commendable, and I couldn't be more satisfied with the assistance I receive. Its rare to come across such a dedicated, welcoming, and intelligent person like Karlyn and she's a big reason why I'll always look forward shop at...